Mayara Costa Campos
São Paulo
Summary
Logistics and International Trade Professional experienced in freight forwarding, air and ocean logistics, and supply chain management. Managed strategic import accounts while ensuring compliance and customer satisfaction through strong relationship-building and operational oversight. Demonstrated expertise in import/export operations, customs compliance, and process improvement, complemented by an Executive MBA in Logistics and Supply Chain Management.
Overview
13
13
years of professional experience
Work History
Air Logistics Customer Care Specialist
Kuehne+Nagel
San Paolo, SP
05.2025 - Current
- Acts as the primary point of contact for key accounts, fostering strong client relationships, proactively identifying client needs, and delivering customized logistics solutions.
- Oversees import operations for strategic accounts, maintaining direct responsibility for high-value clients while ensuring strict compliance, accuracy, and operational excellence.
- Coordinated with internal and external stakeholders - including carriers, brokers, and suppliers - to streamline processes and improve lead times.
- Leveraged ERP systems and shipment tracking platforms to monitor operations, assess potential risks, and implement timely corrective actions.
- Produced analytical reports and key performance indicators (KPIs) to assess service levels, monitor operational performance, and communicate results effectively to clients and senior management.
- Enhanced expertise in problem-solving, negotiation, and client relationship management, contributing to high-impact outcomes and the development of long-term partnerships.
Senior Freight Forwarder Agent - US DESK
Manuport Logistics (MPL)
São Paulo, SP
11.2024 - 04.2025
- Coordinated maritime and air cargo exports from the United States to global destinations, ensuring compliance with international regulations.
- Oversaw shipments of flexitank, isotank, and liquid cargo, facilitating safe and timely delivery to clients.
- Followed up with exporters throughout the shipping process, enhancing communication and addressing issues proactively.
- Knowledge in issuing AES/ITN within the U.S. territory.
- Determined bag sizes needed for flexitank shipments to maximise efficiency.
Senior Freight Forwarder Agent
DSV - Global Transport and Logistics
Campinas, São Paulo
10.2021 - 09.2024
- Coordinated multimodal transport options to ensure seamless transitions between air, sea, and land transportation for expedited deliveries. IATA Certified to handle dangerous cargo via Air and Sea.
- Managed complex shipping routes to provide seamless end-to-end service for global clientele.
- Cultivated relationships with carriers and third-party logistics providers to secure reliable transportation services.
- Assisted clients in selecting optimal shipping methods based on their specific needs, budget constraints, and timelines.
- Improved customer satisfaction by providing proactive updates on shipment status and responding promptly to inquiries.
- Coordinated efficient loading and unloading operations to minimize turnaround time at warehouses and distribution centers.
- Monitored key performance indicators to track operational efficiency and ensured all critical information was updated in our system.
- Maintained accurate documentation for all shipments, ensuring compliance with customs regulations and international trade laws.
- Resolved shipment discrepancies by collaborating with clients and carriers to identify root causes and implement corrective actions.
Purchase and International Trade Analyst
Iber-Oleff Brasil
Salto, São Paulo
05.2019 - 09.2021
- Managing all stages of the company's import and export processes - issuance and approval of necessary documents.
- Assisted in the negotiation of favorable terms in trade agreements, leading to improved business relationships and profitability.
- Sourced quotes from international and domestic suppliers, negotiating prices and delivery terms to secure optimal conditions.
- Coordinated with logistics to ensure timely loading of cargo, meeting all deadlines for import schedules.
- Prepared reports on import needs, analysing trends to inform future procurement strategies.
- Issued import licences for hazardous products, ensuring compliance with regulations.
International Trade Analyst
Katz Comercio De Produtos Alimenticios
01.2015 - 09.2018
- Coordinated with international commodity brokers to meet customer requirements and ensure timely document preparation for cargo release.
- Managed all stages of export process from booking request to payment.
- Organised weekly shipments and prepared and approved all export documents.
- Assessed and selected a new courier company, enhancing shipping efficiency. we used which resulted in a significant cost reduction in sending samples and documents abroad.
- Dispatched product samples to laboratories for analysis tailored to each customer's requirements.
English Teacher
Skill Idiomas Indaiatuba
Indaiatuba
08.2013 - 07.2017
- Assessed student progress and provided targeted feedback to support performance improvement and foster academic success, while planning dynamic lessons to deepen understanding of literary concepts.
- Developed engaging lesson plans that enhanced student participation in English language learning and ensured coverage of required course topics.
- Utilised multimedia strategies and technology to deliver information creatively, promoting greater student interest and engagement.
Education
Executive MBA - MBA in Logistics and Supply Chain
Centro Universitário Nossa Senhora do Patrocínio - CEUNSP
12-2023
College Deegre - International Business and International Trade
Faculdade de Tecnologia de São Paulo - FATEC-SP
12-2014
Skills
- Logistics coordination
- Shipment tracking
- Documentation compliance
- Import/export regulations
- Data analysis
- Logistics optimisation
- Issue resolution
- Client relationship management
- Client engagement
- Client follow-ups
- Service quality
- Proactive communication
- Effective communication
- Verbal communication
- Time management
Languages
English
Proficient
C2
German
Beginner
A1
Italian
Beginner
A1
Spanish
Elementary
A2
Custom
www.linkedin.com/in/mayara-costacampos-6618aa8b
Timeline
Air Logistics Customer Care Specialist
Kuehne+Nagel
05.2025 - Current
Senior Freight Forwarder Agent - US DESK
Manuport Logistics (MPL)
11.2024 - 04.2025
Senior Freight Forwarder Agent
DSV - Global Transport and Logistics
10.2021 - 09.2024
Purchase and International Trade Analyst
Iber-Oleff Brasil
05.2019 - 09.2021
International Trade Analyst
Katz Comercio De Produtos Alimenticios
01.2015 - 09.2018
English Teacher
Skill Idiomas Indaiatuba
08.2013 - 07.2017
Executive MBA - MBA in Logistics and Supply Chain
Centro Universitário Nossa Senhora do Patrocínio - CEUNSP
College Deegre - International Business and International Trade
Faculdade de Tecnologia de São Paulo - FATEC-SP