Mayara Pessôa
Summary
Proven administrative professional with a track record of enhancing efficiency and data management at Luceni Do Espirito Santo Pessoa. Excelled in document control and administrative support, showcasing exceptional Microsoft Office Suite proficiency and effective verbal communication. Demonstrated ability to handle confidential information discreetly, contributing significantly to project success and client satisfaction. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Work History
Luceni Do Espirito Santo Pessoa
Job overview
- Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
- Served as a liaison between departments to ensure clear communication channels were established for effective collaboration on projects or initiatives.
- Assisted in budget preparation and expense tracking, contributing to the financial stability of the organization.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Prepared detailed reports and presentations for management review, facilitating informed decision-making processes.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Performed research to collect and record industry data.
Vitoria Camara Municipal
Job overview
- Collaborated with legislators to draft and pass key legislation, benefiting constituents statewide.
- Empowered local communities through grant programs designed for neighborhood revitalization projects.
- Kept up with news on daily basis to stay informed about local, regional, national and international events.
Sollo Brasil Contact Center & Tecnologia LTDA
Job overview
- Provided personalized support by addressing each caller''s needs based on their unique circumstances, preferences, or challenges faced during the interaction process.
- Contributed to a positive work environment through active participation in team meetings, brainstorming sessions, and motivational activities.
- Maintained detailed records of customer interactions to provide accurate data for future reference and analysis.
- Assisted in training new employees on company policies, products, and effective call-handling techniques.
M.A Da CRUZ
Job overview
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Universidade Vila Velha, Vila Velha, Brazil
Skills
Computer Skills
Additional Information
Residência Terapeutica em Cocal (6 meses)
Residencia Inclusiva em Mata da Praia (6meses)
Unidade Basica de Saude de Jadim Marilândia (6 meses)
Unidade de Saúde - Santo Antônio - Júlio Cézar Prates Mattos (6meses)
Estágio
Residência Terapeutica
Durante meu estágio em uma residência terapêutica, tive a oportunidade de acompanhar o acolhimento e a reabilitação de pessoas com transtornos mentais. A colaboração entre profissionais de diversas áreas foi essencial para promover o bem-estar dos residentes. Participei de dinâmicas de grupo e atividades terapêuticas, como artesanato e musicoterapia, que facilitaram a expressão emocional e fortaleceram a autoestima.
Residência Inclusiva
Em uma residência inclusiva, vivenciei um ambiente que promovia a diversidade e a autonomia de pessoas com diferentes habilidades. As atividades, como oficinas de arte e esportes adaptados, estimulavam a interação social e o desenvolvimento pessoal, enquanto momentos de escuta ativa fortaleceram a empatia entre residentes e equipe. Essas experiências consolidaram minha compreensão sobre a importância do cuidado humanizado e do trabalho em equipe na saúde.
Unidade de Saude
Na Unidade de Saúde da Família, compreendi a importância da atenção primária à saúde. Trabalhando com uma equipe multidisciplinar, percebi como o acolhimento e a escuta ativa são fundamentais para estabelecer confiança com os pacientes. As visitas domiciliares me permitiram entender o contexto social de cada indivíduo, ressaltando a importância do cuidado integral e da atuação comunitária.
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