Maycon Doglas Carvalho Daros
São Paulo, Sao Paulo
Summary
Dynamic Observability Analyst with a proven track record at AlmaViva Solutions, specializing in end-to-end observability and root cause analysis. Expert in Dynatrace and incident management, delivering improved system efficiency and reduced incident detection time. Skilled in creating impactful dashboards and implementing proactive monitoring to support data-driven business decisions. Strong analytical and problem-solving skills complement my technical expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mid-level Observability Analyst
AlmaViva Solutions
05.2024 - Current
- Ensured observability and performance of critical applications.
- Configured and optimized monitoring tools, reducing incident detection time.
- Developed strategic dashboards and reports to support business decision-making.
- Provided support in troubleshooting complex issues, improving system stability and efficiency.
Mid-level Observability Analyst
Scala IT (Stefanini)
07.2023 - 06.2024
- Implemented observability dashboards in Dynatrace, delivering real-time insights into systems and infrastructure health.
- Configured proactive alerts and monitored critical metrics, enabling early incident response and prevention.
- Performed trend analysis and identified performance bottlenecks, optimizing resource utilization and system efficiency.
- Collaborated on root cause analysis and corrective actions across on-premises and cloud environments, improving overall reliability.
Monitoring & Support Analyst
Solutis Tecnologias
10.2020 - 07.2023
- Monitored physical and virtual servers, networks, and communication links to ensure system availability.
- Utilized monitoring and observability tools (Zabbix, SolarWinds, Dynatrace, Splunk, Elmah) to detect and troubleshoot issues.
- Proactively identified incidents and contributed to the stability of critical infrastructure.
- Delivered remote support and customer service, managing tickets with proper logging and categorization under ISO 20000-1 standards.
- Installed and maintained software applications, ensuring IT service continuity and operational efficiency.
IT Support Technician
Faculdade UNIRB
07.2018 - 03.2019
- Provided on-site and remote support for hardware and software issues, ensuring timely resolution for end-users.
- Performed preventive and corrective maintenance on computer systems and installed applications to optimize performance.
- Configured and managed wired and wireless networks, ensuring reliable connectivity and stability for academic systems.
Education
Bachelor’s Degree – Technologist - Cyber Defense
Estácio De Sá
São Paulo, Sao Paulo, Brazil07-2025
Skills
Root Cause Analysis (RCA)
End-to-End Observability
Incident Management
Dynatrace / APM
Websites
Certification
- Dynatrace Associate – valid through June 2027
- Dynatrace Professional – valid through November 2025
Languages
English
Elementary (A2)
Portuguese
Bilingual or Proficient (C2)
Timeline
Mid-level Observability Analyst
AlmaViva Solutions
05.2024 - Current
Mid-level Observability Analyst
Scala IT (Stefanini)
07.2023 - 06.2024
Monitoring & Support Analyst
Solutis Tecnologias
10.2020 - 07.2023
IT Support Technician
Faculdade UNIRB
07.2018 - 03.2019
Bachelor’s Degree – Technologist - Cyber Defense
Estácio De Sá