Meha Sharma
Operations & Customer Success Leader
Gurgaon
Summary
Professional with robust experience in regional management, recognized for driving growth and operational excellence. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in developing strategic partnerships, optimizing processes, and leading diverse teams to success. Known for reliability, strategic thinking, and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional Partner Relations Manager
StudyGroup
12.2023 - 05.2025
- Spearheaded the management of top 30 agent partnerships across South Asia, ensuring alignment with organizational goals and growth targets.
- Oversee the application process for both North America and the UK, streamlining operations, and ensuring seamless communication.
- Proactively address service escalations to maintain high client satisfaction, and improve retention rates.
- Achieved a 20% increase in confirmations within a year through strategic relationship management and operational enhancements.
- Conduct regular performance reviews and strategy discussions with agents to identify opportunities for collaboration and growth.
- Serve as a critical point of contact for escalated issues, resolving complex challenges efficiently to ensure continued partner trust and satisfaction.
Manager - Operations
Careers360
03.2021 - 06.2023
- Managed inside sales and operations team for Hyderabad and Gurgaon.
- Analyzing admissions data and metrics to identify trends and areas for improvement in enrollment strategies and processes.
- Developing and implementing processes for tracking and reporting on admissions performance.
- Managing the team's CRM and automation systems to improve sales efficiency and effectiveness.
- Collaborating with the marketing team to develop targeted campaigns and lead generation strategies.
- Developing and implementing sales training and coaching programs to enhance sales team performance and product knowledge.
Assistant Manager - Operations
CollegeDekho
12.2017 - 08.2020
- Oversee day-to-day operations of the education business unit, including planning, organizing, and managing resources to achieve goals and objectives.
- Develop and implement operational policies and procedures to ensure the efficient and effective delivery of services to clients.
- Manage client accounts and relationships, serving as the primary point of contact for all client communication.
- Work with cross-functional teams to ensure alignment on client needs and goals, including product, sales, and marketing teams.
- Monitor and analyze key performance metrics and data to continuously improve operations and client satisfaction.
Deputy Manager – Corporate Relationships
Kotak Mahindra Bank
12.2016 - 11.2017
- Managing portfolio for all C-suite corporate clients and responsible for maintaining healthy relationships.
- Ensured 110% growth for the financial year to a book of 22cr with cross sales.
- Review customer needs and asset allocation, proactively engage with customers to validate the understanding of the needs.
- Organize customer events to enhance customer bonds.
- Identify customer potential and review product penetration for the assigned client base.
- Cross-sell asset products.
- Conducting Investment awareness program, which ensures effective implementation of sales plan.
Education
MBA -
Narsee Monjee Institute of Management Studies (NMIMS)
01.2024
B.COM - undefined
Uttarakhand Open University
01.2016
Skills
- Account Management
- Team leadership
- Project management
- Operational efficiency
- Collaborative mindset
- Revenue growth
Certification
Intelligent Automation for Project Managers - PMI
Timeline
Intelligent Automation for Project Managers - PMI
08-2025
Regional Partner Relations Manager
StudyGroup
12.2023 - 05.2025
Manager - Operations
Careers360
03.2021 - 06.2023
Assistant Manager - Operations
CollegeDekho
12.2017 - 08.2020
Deputy Manager – Corporate Relationships
Kotak Mahindra Bank
12.2016 - 11.2017
B.COM - undefined
Uttarakhand Open University
MBA -
Narsee Monjee Institute of Management Studies (NMIMS)
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