Melissa Pedreira
Vancouver
Summary
Several years of experience in front-line customer relations with proven ability to establish rapport and understand customer needs. Possess a genuine desire to delight customer with personalized and creative solution.
Overview
26
26
years of professional experience
Work History
Team Lead Operations
Ritchie Bros Financial Services
11.2020 - Current
- Provided team support on their daily tasks, including escalations and problem solving
- Responsible for hosting team huddles and managing various reports
- Responsible for training new hires and provide ongoing training
- Participated in lender meetings
Documentation Review Specialist
Ritchie Bros Financial Services
07.2018 - 10.2020
- Review of all incoming loan packages for submission to the lenders, ensuring timely and efficient funding process
- Request required documents from customer, dealers and account managers
- Act with a high level of customer service with external and internal customers
- Resolve work related problems, and assist customer during and pos funding process
Front Desk Supervisor
Holiday Inn Express Metrotown
11.2017 - 06.2018
- Co-ordinate, assign and review the work of front desk clerks; training staff in job duties, safety procedures and company policies
- Resolve work related problems, establish work procedures, and co-ordinate activities with other work departments
- Perform the safe duties as the workers supervised
Front Desk Agent
Holiday Inn Express Metrotown
05.2017 - 10.2017
- Guest care and attention, through seamless and intuitive service with a sense of owning and caring
- Knowledgeable in safe work practices, have strong engaging conversational skills and respect privacy
- Processed guest arrivals and departures, including all necessary payments
- Responded to telephone, e-mail, and in-person inquiries, giving clear direction, instruction and guidance
- Assisted and handled room assignments, pre-arrivals, and guests’ concerns
Records and Information Management
Accenture
09.2016 - 10.2017
- Company Overview: contracted at BC Hydro
- Provided guidance to project team, as well as one-on-one training and coaching
- Responsible to maintain and manage documents and records
- Responsible to provide administrative support to team members
- Contracted at BC Hydro
Financial Services Officer
Caixa Economica Federal
08.2005 - 10.2010
- Provided personalized service to customer understanding customer needs
- Opened new accounts, interview and complete credit and loan documentation
- Promoted the products and services to generate business
Financial Services Officer
HSBC
12.1998 - 08.2005
- Processed financial transactions and provided information on banking products and services
- Responsible for training new hires
- Resolved problems and discrepancies working at the back office
Education
Diploma FITT -
Forum for International Trade Training
Vancouver, BC01.2016
Bachelor of Business Administration -
Acsenda School of Management
Vancouver, BC01.2015
Master of Business Administration - Finance
Unicesumar
Maringa01.2004
Bachelor of Business Administration -
Universidade Estadual de Maringa
Maringa01.2001
Skills
- Customer service
- Interpersonal skills
- Team player
- Problem solving
- Attention to detail
- Ability to work under pressure
Timeline
Team Lead Operations
Ritchie Bros Financial Services
11.2020 - Current
Documentation Review Specialist
Ritchie Bros Financial Services
07.2018 - 10.2020
Front Desk Supervisor
Holiday Inn Express Metrotown
11.2017 - 06.2018
Front Desk Agent
Holiday Inn Express Metrotown
05.2017 - 10.2017
Records and Information Management
Accenture
09.2016 - 10.2017
Financial Services Officer
Caixa Economica Federal
08.2005 - 10.2010
Financial Services Officer
HSBC
12.1998 - 08.2005
Diploma FITT -
Forum for International Trade Training
Bachelor of Business Administration -
Acsenda School of Management
Master of Business Administration - Finance
Unicesumar
Bachelor of Business Administration -
Universidade Estadual de Maringa
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