MELVIN COTTO
ORLANDO
Summary
Dynamic professional with a proven track record at National Insurance, excelling in customer service and problem resolution. Skilled in data entry and relationship building, I enhanced customer satisfaction through effective communication and critical thinking. My experience as a National Recruiter further honed my ability to streamline processes and attract top talent.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
National Insurance
12.2024 - 03.2025
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed incoming calls, ensuring prompt response and maintaining high customer satisfaction levels.
- Processed policy changes and claims submissions in accordance with company guidelines.
- Collaborated with team members to improve service delivery and address customer feedback.
National Recruiter
Loyal Source Government Services, LLC
03.2022 - 07.2024
- Conducted full-cycle recruitment for federal contracts, ensuring compliance with government regulations.
- Developed targeted sourcing strategies to attract qualified candidates for specialized positions.
- Streamlined applicant tracking processes using ATS software to enhance candidate experience and engagement.
- Collaborated with hiring managers to identify staffing needs and create effective job descriptions.
- Evaluated ongoing recruitment strategies, making data-informed adjustments as needed to continually improve results.
- Streamlined recruitment process for efficient candidate screening and selection.
Delivery Driver
DHL
01.2017 - 02.2022
- Operated delivery vehicles safely, ensuring compliance with all traffic regulations and company policies.
- Managed daily route planning to optimize delivery schedules and enhance efficiency.
- Loaded and unloaded packages accurately, maintaining proper handling procedures to prevent damage.
- Communicated effectively with customers regarding delivery status and addressed inquiries promptly.
- Implemented process improvements that reduced delivery times and increased customer satisfaction ratings.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
Associates Degree - Medical Assistant
Medvance Institute
Miami, FL09-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Route management
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
National Insurance
12.2024 - 03.2025
National Recruiter
Loyal Source Government Services, LLC
03.2022 - 07.2024
Delivery Driver
DHL
01.2017 - 02.2022
Associates Degree - Medical Assistant
Medvance Institute