Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Going

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Product Manager - Site & Mobile

Bluemercury
09.2023 - Current
  • Overseeing the entire strategic & roadmap development process for the company website to ensure the site is aligned with the latest market trends
  • Successfully managed the 2023 $4 million development budget for the planning & execution of enhancement & optimization projects and saved the company just under $350k for the year by negotiating rates with third party development agency to ensure we came in under budget for the year
  • Managing a team of several product owners and aligning on key initiatives for their respective areas of responsibilities to ensure that overlapping projects are planned & executed successfully
  • Identified several key enhancements & optimization opportunities such as improved search & recommendations logic for more improved personalized results as well as persistent cart feature to simplify the shopping process across desktop & mobile experiences

Product Manager - Site & Mobile

Bluemercury
09.2021 - 09.2023
  • Managed a team of product owners to prioritize integrations & enhancements across the the website to meet business needs
  • Lead multiple integration projects simultaneously and ensured that timelines & deliverables were met within budget
  • Managed a $3 million development retainer budget and ensuring that all CapEx & OpEx projects are being tracked properly within it
  • Created a new work planning process so that roadmap planning was more streamlined and ensured that cross-functional teams were able to collaborate and see the big picture for upcoming year
  • Meeting with senior leadership to align on projects, changes in business priorities, and inform of any risks or road blocks to project deadlines

Associate Digital Operations Manager

Bluemercury
02.2020 - 09.2021
  • Oversaw design and development of website by gathering business requirements & managing the ongoing prioritization and release calendar, and supervising development agencies and digital partners
  • Collaborated with several internal & external teams to design, development, and successfully launch a new company website that showcases a more elevated feel to the company's brand
  • Created a new submission form for digital requests to streamline the intake process for any site integrations & enhancements to capture basic requirements and understand prioritization to organize in the backlog
  • Collaborated with business users and dev partners to build detailed product requirements, specs, user stories, and UAT scenarios, ensuring clear communication is made across business, design, UX and development teams
  • Managed third-party integrations and established strong third-party & vendor relationships, along with ongoing identification of new partnerships and business opportunities that support continuous improvement of omni-channel customer experience
  • Coordinated production releases and updated cross-functional teams of new enhancements added to website
  • Analyzed voice of the customer report to identify site pain points and built out A/B testing scenarios to determine best user experience to implement

Ecommerce Project Coordinator

Bluemercury
06.2018 - 01.2020
  • Tracked & reported on project status for new product features and enhancements
  • Identified UPC labeling process improvement with warehouse team that saved the company about $20k per annual quarter
  • Assisted managers and supervisors with documenting department SOPs
  • Stepped up to take on responsibilities of product management and working with development team to prioritize tickets and release calendar after internal turnover
  • Partnered with supply chain team to ensure that GWP & sample products would be available for redemption prior to promotions or email campaign launches.
  • Performed continual site audits to identify enhancement opportunities and worked with development team to get incorporate changes.

Ecommerce Coordinator

SFERRA
04.2017 - 05.2018
  • Manage day-to-day promotions, site content updates, and merchandising, as well as testing of promotions to ensure accuracy and effectiveness
  • Assisted with pulling metrics and regular reporting of KPI’s to assess on-going success of digital projects and adjust editorial calendar based on findings
  • Documented identified defects using JIRA and helped developers complete further testing and resolve issues.
  • Work cross-functionally within company to ensure that project deadlines were met
  • Produced status reports for senior management detailing project updates, key milestones, etc.

Education

Bachelor of Arts - Communications Major, Political Science Minor

Rutgers University
New Brunswick, NJ
2016

Skills

  • Product Lifecycle Management
  • Requirements Gathering & Analysis
  • JIRA / Confluence
  • Shopify / Magento
  • Agile / Waterfall Methodologies
  • Business Strategy Planning
  • Roadmap Planning
  • Troubleshooting

Certification

  • Certified Scrum Product Owner (CSPO) October 2019- March 2023


Timeline

Senior Product Manager - Site & Mobile

Bluemercury
09.2023 - Current

Product Manager - Site & Mobile

Bluemercury
09.2021 - 09.2023

Associate Digital Operations Manager

Bluemercury
02.2020 - 09.2021

Ecommerce Project Coordinator

Bluemercury
06.2018 - 01.2020

Ecommerce Coordinator

SFERRA
04.2017 - 05.2018

Bachelor of Arts - Communications Major, Political Science Minor

Rutgers University

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Michael Going