Michaela Meier
Hotel Manager
Campinas, Sao Paulo,SP
Summary
Seasoned hotel manager known for leading daily operations, coordinating cross-functional teams, and elevating guest satisfaction through consistent service, strong communication, and quick problem-solving.
Overview
4
4
Languages
34
34
years of professional experience
Work History
Hotel Manager
Pousada Aparas
08.2001 - Current
- Directed daily hotel operations, ensuring consistent guest service and property standards.
- Supervised housekeeping, front desk, and maintenance teams to maintain seamless workflow.
- Implemented service procedures that improved guest satisfaction and response consistency.
- Managed reservations, check-in processes, and occupancy coordination for efficient room utilization.
- Resolved guest concerns promptly, preserving service quality and brand reputation.
- Oversaw staff scheduling, training, and performance expectations across departments.
- Monitored budgets, purchasing, and supplies to control operational costs.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Bilingual Administrative Assistant
Deutsche Bank Ag, Global Business Services
01.1998 - 12.1999
- Coordinated bilingual correspondence between stakeholders, ensuring clear communication across English and German requests.
- Managed executive calendars, scheduled meetings, and resolved conflicting appointments with accuracy.
- Prepared reports, presentations, and confidential documents using standard office productivity tools.
- Organized travel arrangements, itineraries, and expense documentation for smooth administrative support.
Event Coordinator
Best Western Parkhotel
08.1995 - 09.1997
- Coordinated banquet and conference setups, ensuring rooms matched client specifications.
- Liaised with clients, vendors, and hotel departments to confirm event details.
- Scheduled staffing, room allocations, and equipment readiness for seamless functions.
- Prepared event orders, contracts, and billing details with high accuracy.
- Monitored meeting spaces, adjusting layouts and service flow to support guest needs.
- Resolved last-minute changes and client requests while maintaining service standards.
Trainee
Moevenpick Hotel
08.1992 - 07.1995
- Assisted guests with check-in, check-out, and reservation updates using Fidelio PMS.
- Responded to guest requests promptly, ensuring service standards and satisfaction.
- Coordinated with housekeeping and food service teams to resolve daily operational needs.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Performed administrative functions, answering phones and filing paperwork in support of department.
Education
Vocational Qualification in Hotel Management - Hotel Management
Carl Severing Berufschule
Bielefeld, Germany 05.2001 -
Postgraduate Specialization in Muscle Hypertrophy - Physical Education And Coaching
Uniguaçu
São Miguel Do Iguaçu, Brazil 05.2001 -
Bachelor’s Degree in Physical Education - Physical Education
Faculdade Cruzeiro Do Sul
Sao Sebastiao, Sao Paulo, Brazil 05.2001 -
Advanced Diploma in Hospitality Or Hotel Managemen - Hotel Management
International College of Hotel Management
Adelaide, Australia 05.2001 -
Skills
Complaint resolution
Service management
Relations management
Interpersonal communications
Staff scheduling
Quality assurance
Hospitality
Reservations management
Event coordination
Guest experiences
Timeline
Hotel Manager
Pousada Aparas
08.2001 - Current
Postgraduate Specialization in Muscle Hypertrophy - Physical Education And Coaching
Uniguaçu
05.2001 -
Vocational Qualification in Hotel Management - Hotel Management
Carl Severing Berufschule
05.2001 -
Bachelor’s Degree in Physical Education - Physical Education
Faculdade Cruzeiro Do Sul
05.2001 -
Advanced Diploma in Hospitality Or Hotel Managemen - Hotel Management
International College of Hotel Management
05.2001 -
Bilingual Administrative Assistant
Deutsche Bank Ag, Global Business Services
01.1998 - 12.1999
Event Coordinator
Best Western Parkhotel
08.1995 - 09.1997
Trainee
Moevenpick Hotel
08.1992 - 07.1995