Michael Awen Joseph
Goiania - GO
Summary
Bilingual customer service professional with extensive interpreting experience and a strong commitment to providing outstanding support. Adept at managing diverse customer requests with empathy and efficiency, while ensuring clear and accurate communication across languages. Proven ability to resolve complex issues, increase customer satisfaction, and collaborate with cross-functional teams. Detail-oriented, adaptable, and able to thrive in a fast-paced environment while consistently delivering quality service that exceeds expectations.
Overview
4
4
years of professional experience
Work History
Bilingual Customer Service Specialist
Brasil Center Comunicações BCC
01.2025 - Current
- Provided exceptional customer support to Claro customers, assisting them with
technical issues related to their services.
- Communicated effectively in both English and Portuguese to support a diverse
customer base, ensuring clear and accurate troubleshooting.
- Guided customers through technical solutions while keeping them informed of
ongoing technical actions.
- Maintained detailed records of customer interactions and technical issues to
improve quality of service.
- Collaborated with technical teams to escalate and resolve complex issues ina
timely manner.
Customer Service Representative
Vixicom LLC
02.2023 - 01.2024
- Delivered personalized support to customers by effectively handling inquiries, issues, and feedback to ensure a positive customer experience.
- Handled high volume of customer calls using CRM software to efficiently address and resolve issues.
- Assisted callers by providing detailed information and troubleshooting solutions for products and services while maintaining a calm and professional demeanor.
Medical Interpreter
The Language Group
06.2021 - 01.2023
- Delivered personalized support to customers by effectively handling inquiries, issues, and feedback to ensure a positive customer experience.
- Handled a high volume of customer calls using CRM software to efficiently address and resolve issues.
- Assisted callers by providing detailed information and troubleshooting solutions for products and services, while maintaining a calm and professional demeanor.
Skills
- Language proficiency
- Professionalism
- Attention to detail
- Technical proficiency
- Adaptability
Languages
English
Portuguese
French
Timeline
Bilingual Customer Service Specialist
Brasil Center Comunicações BCC
01.2025 - Current
Customer Service Representative
Vixicom LLC
02.2023 - 01.2024
Medical Interpreter
The Language Group
06.2021 - 01.2023
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