Michel Henrique de Oliveira Cesar

I am a professional in the world of Packaging, with extensive experience with Corrugated Cardboard, a expert in Product Research & Development. A Designer by training and vocation. A manager by passion. A researcher by choice. I have personally been on the production lines of the largest companies in Brazil, advising and solving challenges linked to packaging and packaging systems. As is characteristic of Corrugated Cardboard, I have worked as an executor and manager of projects and people in the creation of Packaging solutions for almost all active markets in the Brazilian economy. At the head of a National Research and Development nucleus at the largest paper, corrugated cardboard and packaging company in Brazil, I led important research for maintenance and innovation in the corrugated cardboard segment. The historical scarcity of scientific knowledge related to the material involved me in an incessant quest to research, generate and organize knowledge about corrugated cardboard, its behavior and its application in the most diverse functions.

• Monitored resource allocation, budget development and personnel recruitment for multiple Development projects.
• Generated accounting and financial reports, charts and forecasts.
• Managed hundreds individual projects simultaneously for product lifecycle development.
• Fostered and facilitated relationships with product distribution channels to increase product sales.
• Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
• Trained new hires to perform cross-training exercises with experienced workers.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.
• Coordinated technical training and personal development classes for staff members.
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
• Developed departmental systems and procedures to better align workflow processes.
• Managed all exempt employee coaching, training, and performance improvement actions.

Management of Research and Development department focused on the Corrugated Cardboard Business (Klabin Packaging Division), supporting the entire business (11 industrial operations and the entire corrugated cardboard packaging corporate area).

• Responded to customer inquiries and provided technical assistance over phone and in person.
• Researched and identified solutions to technical problems.
• Monitored system performance to identify potential issues.
• Helped streamline repair processes and update procedures for support action consistency.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Developed and implemented preventive maintenance procedures.

Design Thinking expert, appling the method to understand the needs of Klabin's customers and potential customers to develop container board solutions. Providing the best solution in a sustainable and technical way.

• Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
• Worked with development team to define and implement customer change requests to enhance product functionality.
• Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
• Interacted with internal partners to track development progress and address non-conforming issues to avoid negative impacts on completion timelines.
• Studied multi-faceted development issues and suggested solutions to satisfy project goals and adhere to timeline and budget parameters.
• Supported development team in generation of technical requirements and product documentation to achieve process commonality.
• Researched and evaluated potential new markets and products.