MICHELE CARVALHO

• Delivered patient-centered support in ICU, semi-intensive care, clinics, and occupational health
• Communicated clearly with patients, families, and multidisciplinary healthcare teams
• Followed strict protocols, ensuring confidentiality, accuracy, and compliance
• Strengthened empathy, emotional intelligence, and attention to detail

Customer service, clarifying doubts about investments in stocks and financial products available on the market.

Market research, collecting relevant information on trends and behavior of financial assets to support decisions.

Participation in team meetings, collaborating in the discussion of strategies for optimizing financial results and services.

Monitoring news and economic events, informing the team about trends that could impact investments.

Verification of data and calculations related to financial transactions to ensure accuracy and compliance with accounting standards, ensuring the integrity of information.

• Provided direct customer support in large-scale events, assisting local and international clients
• Managed customer inquiries, complaints, and real-time problem resolution
• Maintained clear and professional communication with clients, teams, and supervisors
• Worked efficiently under pressure while meeting service standards and deadlines

Customer service via email and chat, efficiently clarifying doubts about products and services.

Registering customer requests and complaints, ensuring they were forwarded to the responsible areas.

Supporting the resolution of technical problems, guiding customers in the proper use of products.

Providing feedback on customer experience, contributing to the continuous improvement of the services offered by the company.

Updating information in the system, ensuring that relevant data was always available to the team.