Michelle Anzolin Machado
Legal Case Manager
Florianópolis,SC
Summary
Expand work experience which will help consolidate professional career. Results-driven professional skilled in researching information and preparing necessary correspondence and documents with strong understanding of the Immigration processes. Adept in maintaining confidential records and client information. Organized and results-oriented Legal Case Manager skilled in optimizing workplace coordination for compliance with Immigration law and regulatory requirements. Excellent problem-solving skills, quality assurance, customer service and training specialist, interpersonal skills, excellent time management.
Overview
13
13
years of professional experience
Work History
Legal Case Manager
Xplore Immigration Law Firm
Orlando, FL
04.2023 - Current
- Organize, monitor and maintain case files, manage caseload requirements, timelines.
- Counseled clients on documents needed for different types of Immigration processes.
- Review documents for compliance with USCIS requirements
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Collaborated with attorneys to develop strategies for each case.
- Interviewed clients to obtain information relevant to cases.
Small Business Owner
BêMiche
Florianopolis SC
08.2015 - 03.2020
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Promoted business via social media to generate leads and maximize brand identity.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Devised processes to boost long-term business success and increase profit levels.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained new employees on proper protocols and customer service standards.
Executive Administrative Assistant
US Embassy
Brasilia, DF
09.2011 - 10.2013
- Organized and updated schedules for executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Organized and coordinated conferences and monthly meetings.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Handled confidential and sensitive information with discretion and tact.
Administrative Clerk
US Embassy
Brasilia, DF
08.2010 - 08.2011
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Composed inter-office correspondence and provided product and service information to customers.
- Utilized productivity tools to complete tasks and improve performance.
- Offered technical support and troubleshot issues to enhance office productivity.
- Arranged meetings and appointments and updated records to assist management.
- Engaged with customers online and attended in-person networking events to drive traffic and increase sales.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Identified communication channels to set roadmap to distribute information.
- Input data and processed system change to generate accurate reports.
Education
Naturologia Aplicada -
Universidade do Sul de Santa Catarina
Florianópolis, S.C.12.2009
Associate of Science -
Brevard College
Melbourne, Florida12.2003
International Relations -
Universidade Católica de Brasília
Brasília, D.F.12.2001
Elementary and High School -
International School
Tegucigalpa, Honduras12.1997
Skills
- Document Gathering and Preparation
- Electronic Filing System Organization
- Case Management
- Client Interviews, Intakes
- Strategic Planning
- Team Goals
- Customer Relationship Management
- Deadline Monitoring
- Administrative Support
- Training Programs
- Client Support
- Quality Assurance
- Compliance
- Proficient in MS Office
- Document filing
- Dependable and Responsible
- Training and Development
Courses And Seminars
- Foreign Service Institute, George P. Schultz National Foreign Affairs Training Center, US Department of State: Administrative professionals – Common administrative Support Tasks., 05/13/2011
- Foreign Service Institute, George P. Schultz National Foreign Affairs Training Center, US Department of State: Business Writing: How to write clearly and concisely., 04/14/2011
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Legal Case Manager
Xplore Immigration Law Firm
04.2023 - Current
Small Business Owner
BêMiche
08.2015 - 03.2020
Executive Administrative Assistant
US Embassy
09.2011 - 10.2013
Administrative Clerk
US Embassy
08.2010 - 08.2011
Naturologia Aplicada -
Universidade do Sul de Santa Catarina
Associate of Science -
Brevard College
International Relations -
Universidade Católica de Brasília
Elementary and High School -
International School
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