Milena Bento

At my role at Wise, I provide exclusive support to specific high-value customers, assisting them in both Portuguese and English. My role focuses on resolving issues, ensuring smooth service, and delivering personalized solutions for complex financial needs. I take ownership of cases, personally ensuring each client feels supported and confident that their issue is being handled with care, always following up to guarantee satisfaction. I manage multiple accounts, prioritize high-priority cases, and collaborate with global teams to provide seamless support.

I work with various tools and systems and am continuously learning new procedures and product updates to stay current. With strong time management and problem-solving skills, I ensure clients receive the best possible experience while staying up to date on industry regulations and Wise’s latest features.

• Client development, relationship building, and delivery of customized solutions.
• Execution of strategic marketing campaigns on social media platforms.
• Analysis of the local market to identify growth opportunities and trends.
• Negotiation of contracts for mutually beneficial agreements.

• Operation of the Hotsoft system for reception operations.
• Individual shift management, responsible for financial records and direct communication with the finance, sales departments, and owners for information updates.
• Management of bookings through platforms like Booking.com, Expedia, among others.
• Coordination of services from tour partners, taxis, laundry, internet, etc., offered to hotel guests.

• Use of the Opera system for reception operations.
• Multitasking in organizing and managing calls, emails, in-person requests, and administrative tasks.
• Swift resolution of guest issues in a dynamic environment, utilizing analytical and problem-solving skills.
• Ensuring seamless guest experiences through effective collaboration with other departments.
• Efficient management of financial transactions and records.
• Training of new employees on company policies and operations.

• Close collaboration with employers, emphasizing multitasking, organization, and proactive approaches.
• Demonstrated creativity and strategic thinking, alongside patience. Independent decision-making and enhanced communication skills.
• Implementation of educational activities for children's development, applying child psychology and behavioral skills.
• Development of language skills and conflict resolution skills in different cultures

• Successful management of all aspects of the business, including product and inventory management.
• Implementation of strategies to increase sales through digital marketing on social media.
• Achieved rapid sales growth and profitability.
• Prioritization of customer loyalty.

• Started as an intern and subsequently transitioned to the reservations department.
• Hospitality internship: gained diverse experience in Food and Beverages, Hotel Reception, Reservations, and Accommodation Assistance with a major Rio de Janeiro hotel company.

• Proficient in choreographing and teaching diverse dance styles to students of all ages and skill levels, fostering a passion for dance.
• Efficient management and organization of groups for performances, competitions, and events, ensuring effective communication, scheduling, and logistics.
• Collaboration with instructors to innovate dance routines and choreography.
• Provision of effective leadership and mentorship, instilling discipline, teamwork, and self-confidence in students while nurturing their artistic talents.
• Recognition at local and regional dance showcases and competitions through successful team guidance.