Overview
Work History
Summary
Education
Skills
Certification
Work Availability
Accomplishments
Languages
Work Preference
Timeline
Generic
MÁRCIO LUIZ DE FARIA CORRÊA

MÁRCIO LUIZ DE FARIA CORRÊA

Americana,SP

Overview

36
36
years of professional experience
4
4
years of post-secondary education

Work History

Practice Manager - Digital Workplace

LOGICALIS BRASIL
S. Paulo, SP
05.2023 - 02.2025
  • Company Overview: Global IT Services & IT Consulting
  • Report to LATAM Director based in Chile
  • Management of pre- and post-sales teams, totaling 18 employees. Responsible for developing opportunities, implementing projects and managed services. Portfolio management and interaction with 6 main business partners targeting end-user support solutions (Collab, Voice, Service Desk, Field Services).
  • Organized the Digital Workplace practice in Brazil under a single leadership, leveraging new opportunities from innovative, consistent offers aligned with the regional strategy and guidelines at Latin America level, aiming to provide more value to customers.
  • Aligned and strengthened relationships with key business partners (Cisco and Microsoft), in addition to fostering new partnerships to meet national and international opportunities and projects to serve the most varied sectors of the market.
  • Implemented continuous and productive supervision of managed projects and services, in order to ensure quality deliveries (scope, cost, deadline and SLA) of related contracts.
  • Global IT Services & IT Consulting

Associate Director, Account Management Partner

KYNDRYL BRASIL
Hortolândia, SP
09.2021 - 02.2023
  • Company Overview: Spin-off of the IBM GTS (Global Technology Services) business unit in Sep/21
  • Account management of outsourcing services for distinct scopes (Cloud, ERP SAP, Service Desk, Field Services). Responsible for P&L and contract management with all relevant disciplines, including revenue growth and possible renegotiations, covering the mission-critical environments of the following clients: Deloitte, Farmoquímica, Grupo Equatorial, Naturgy, RIOgaleão, PSC Holding, TecBan e Termomecanica.
  • Negotiated several contract growth projects with Grupo Equatorial to meet their new business demands.
  • Led the negotiation of contract expansion with client Naturgy, adding to its scope the migration of their mainframe platform from Spain to Brazil.
  • Conducted the procedures for terminating contracts with clients RIOgaleão e Termomecanica.
  • Spin-off of the IBM GTS (Global Technology Services) business unit in Sep/21

Client Partner Executive

IBM BRASIL
Hortolândia, SP
04.2021 - 08.2021
  • Account management of outsourcing services for distinct scopes (Cloud, ERP SAP, Service Desk, Field Services). Responsible for P&L and contract management with all relevant disciplines, including revenue growth and possible renegotiations, covering the mission-critical environments of the following clients: Arcelor Mittal, Farmoquímica, Grupo Equatorial, RIOgaleão, PSC Holding e Termomecanica.
  • Managed all contract novations under my leadership from IBM GTS to Kyndryl, overcoming all obstacles arising from the unilateral decision to spin-off with clients.
  • Drove the transition and activation of the new client PSC Holding.

Sr Delivery Partner Executive

IBM BRASIL
Hortolândia, SP
01.2016 - 03.2021
  • Comprehensive management of services for the Scotiabank LATAM account covering Chile, Costa Rica, Panama, Peru and Uruguay, served from IBM Mexico, IBM Canada and IBM India.
  • Led the assembly of the multi-regional team responsible for attending the environments migrated from the countries of source (on premise) to the consolidated structure in IBM Mexico datacenters.
  • Managed the entire execution of ongoing services, reducing and/or eliminating cultural barriers identified to meet customer satisfaction expectations.
  • Faced cost challenges for a dynamic program with highly complex projects, reversing cost results over time to ensure the financial health of the contract.

Delivery Partner Executive

IBM BRASIL
Hortolândia, SP
10.2001 - 12.2016
  • Integrated management of outsourced managed services delivered to a wide range of clients, highlighting: Dow Chemical LA/Brazil - 2013 to 2016 (Server/Network Support, Service Desk, Field Services), Saint-Gobain - 2008 to 2014 (Server/Database/Middleware/ERP SAP Support, Disaster Recovery), Thomson Reuters - 2006 to 2008 (Field Services, Asset Management, HW Maintenance), Diageo LA/Brazil - 2004 to 2008 (Server Support, Service Desk, Field Services, Disaster Recovery), AT&T - 2001 to 2006 (Network Management/NOC, Service Desk, Field Services, Billing Services).

Network Support Manager

IBM BRASIL
Hortolândia, SP
07.2000 - 09.2001
  • Management of the team responsible for all network environments of outsourced clients.

Mainframe Support Manager

IBM BRASIL
Hortolândia, SP
05.1997 - 06.2000
  • Management of the team responsible for all mainframe environments of outsourced clients.

Network Specialist

IBM BRASIL
Hortolândia, SP
05.1989 - 04.1997
  • Support for the entire IBM Brazil to Latin America network environment (SNA with VTAM/NCP/NetView).

Summary

An accomplished, multilingual Information Technology Executive highly regarded for 35+ years of dedicated experience improving organizational performance and services. Recognized as a culturally competent leader who identifies and develops high-performing resources and innovates solutions to complex problems. Extensive technological skill-set, utilized to achieve all goals and objectives. Expertise in developing internal and external rapport to collaborate well with diverse personalities at all levels of an organization.

• Ability to build strong client relationships by focusing on mutual trust and respect, resolving difficult challenges with an analytical, structured, and innovative leadership style.
• History of delivering under pressure with persistence and resilience, while maintaining a focused, yet balanced perspective.
• Fluency in English, Spanish, besides native Portuguese, used extensively while working from many foreign cities and living in two of them (Raleigh/NC and Mexico City).
• Extensive participation in coordinating and leading complex projects, such physical and logical network support as well as datacenter migration and consolidation.
• Tried Partner Executive, spearheading services delivery of various outsourcing accounts at IBM Global Technology Services in Brazil and Latin America, also as part of global contracts, in areas such as ERP/SAP, Legacy Systems, DWS/Service Desk and Network..
• Wide experience with customers in the financial industry, highlighting the leadership as a Senior Delivery Executive over five years at IBM Mexico for the client Scotiabank LATAM in its IT operations, unifying the regional infrastructure from different countries, through consolidation at contingency datacenters in Mexico and their virtualization on related platforms (Intel, Power, iSeries), besides integrating and managing services provided from Canada and India.
• Seniority in managing contract and account management challenges.

In recent years, led the strategic and commercial relationship with several Clients at Kyndryl, spin-off of IBM GTS, covering their mission-critical technology systems, likewise supporting the next steps in the modernization towards IaaS and PaaS on Cloud regardless the hyperscaler of choice.

Lately, conducted the Digital Workplace practice at Logicalis Brasil, aligned with regional guidelines in Latin America, strengthening the relationship with key business partners, such as Cisco and Microsoft, in national and international opportunities and projects for clients from the most varied industries in the market.

Education

Bachelor of Science - Mathematics

UERJ / Universidade Do Estado Do Rio De Janeiro
Rio De Janeiro/RJ - Brazil
03.1984 - 01.1988

Skills

  • Technical support
  • Performance monitoring
  • Program leadership
  • Remote team management
  • Budget development

Certification

  • PMP - Project Management Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

Expert Partner Delivery – Kyndryl
IBM Certified Delivery Project Executive (Expert Level)
IBM Certified Sr Project Manager
High Performance Seller at IBM

Languages

Portuguese
Native language
English
Advanced (C1)
C1
Spanish
Advanced (C1)
C1

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing

Timeline

Practice Manager - Digital Workplace

LOGICALIS BRASIL
05.2023 - 02.2025

Associate Director, Account Management Partner

KYNDRYL BRASIL
09.2021 - 02.2023

Client Partner Executive

IBM BRASIL
04.2021 - 08.2021

Sr Delivery Partner Executive

IBM BRASIL
01.2016 - 03.2021

Delivery Partner Executive

IBM BRASIL
10.2001 - 12.2016

Network Support Manager

IBM BRASIL
07.2000 - 09.2001

Mainframe Support Manager

IBM BRASIL
05.1997 - 06.2000

Network Specialist

IBM BRASIL
05.1989 - 04.1997

Bachelor of Science - Mathematics

UERJ / Universidade Do Estado Do Rio De Janeiro
03.1984 - 01.1988
MÁRCIO LUIZ DE FARIA CORRÊA