An accomplished, multilingual Information Technology Executive highly regarded for 35+ years of dedicated experience improving organizational performance and services. Recognized as a culturally competent leader who identifies and develops high-performing resources and innovates solutions to complex problems. Extensive technological skill-set, utilized to achieve all goals and objectives. Expertise in developing internal and external rapport to collaborate well with diverse personalities at all levels of an organization.
• Ability to build strong client relationships by focusing on mutual trust and respect, resolving difficult challenges with an analytical, structured, and innovative leadership style.
• History of delivering under pressure with persistence and resilience, while maintaining a focused, yet balanced perspective.
• Fluency in English, Spanish, besides native Portuguese, used extensively while working from many foreign cities and living in two of them (Raleigh/NC and Mexico City).
• Extensive participation in coordinating and leading complex projects, such physical and logical network support as well as datacenter migration and consolidation.
• Tried Partner Executive, spearheading services delivery of various outsourcing accounts at IBM Global Technology Services in Brazil and Latin America, also as part of global contracts, in areas such as ERP/SAP, Legacy Systems, DWS/Service Desk and Network..
• Wide experience with customers in the financial industry, highlighting the leadership as a Senior Delivery Executive over five years at IBM Mexico for the client Scotiabank LATAM in its IT operations, unifying the regional infrastructure from different countries, through consolidation at contingency datacenters in Mexico and their virtualization on related platforms (Intel, Power, iSeries), besides integrating and managing services provided from Canada and India.
• Seniority in managing contract and account management challenges.
In recent years, led the strategic and commercial relationship with several Clients at Kyndryl, spin-off of IBM GTS, covering their mission-critical technology systems, likewise supporting the next steps in the modernization towards IaaS and PaaS on Cloud regardless the hyperscaler of choice.
Lately, conducted the Digital Workplace practice at Logicalis Brasil, aligned with regional guidelines in Latin America, strengthening the relationship with key business partners, such as Cisco and Microsoft, in national and international opportunities and projects for clients from the most varied industries in the market.
Expert Partner Delivery – Kyndryl
IBM Certified Delivery Project Executive (Expert Level)
IBM Certified Sr Project Manager
High Performance Seller at IBM