Mohammed Faizan
Chat Associate
Bhagalpur
Summary
Results-oriented professional with a Bachelor’s degree in Commerce and two years of experience as a Chat Associate. Specialized in resolving customer queries and managing digital marketing services for international clients. Proven ability to convert leads into loyal customers through effective communication and problem-solving. Seeking to apply operational expertise in a growth-focused role at a global organization.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Chat Associate
JKM GLOBAL SERVICES LLP
03.2023 - 10.2025
- Managed high-volume digital communications and live chats to resolve customer queries promptly and effectively
- Demonstrated exceptional empathy, patience, and active listening to address client concerns and ensure smooth onboarding
- Leveraged educational foundation in Commerce to navigate complex client requirements in fast-paced environments
- Applied empathy, patience, and active listening to address client concerns and facilitate smooth onboarding
- Maintained a professional, empathetic, and customer-first approach to boost client satisfaction and retention
- Employed a professional, empathetic, and customer-first approach to enhance client satisfaction and retention
Education
Bachelor of Commerce - Accountancy
04.2021 - 06.2024
Skills
Customer service
Communication skills
Digital literacy
Microsoft excel
Computer skills
Time management
Attention to detail
Lead conversion
Timeline
Chat Associate - JKM GLOBAL SERVICES LLP
03.2023 - 10.2025
Muslim Minority College - Bachelor of Commerce, Accountancy
04.2021 - 06.2024