MÁRCIA ARNALDI
Campinas
Summary
Program Manager with extensive experience at IBM, specializing in project management and problem-solving. Proven ability to drive efficiency and enhance operational outcomes through global initiatives. Strong communication and leadership skills facilitate team alignment with strategic goals and innovative practices.
Overview
1
1
Certification
Work History
Program Manager/Project Manager
IBM
Hortolândia
- Program Manager / Project Manager with a strong track record in leading strategic programs from concept to execution.
- Skilled in driving value-based outcomes using product-led approaches, orchestrating cross-functional collaboration, and aligning delivery with business goals.
- Adept at managing complex program timelines, risks, governance structures, and stakeholder communication to ensure clarity, accountability, and timely results.
- Managed risk and change across the program lifecycle, providing mitigation strategies and trade-off options to support agile decision-making.
Iteration Manager/Project Manager
IBM – Brasil – Indústrias, Máquinas e Serviços Ltda
Hortolândia
- Iteration Manager and Project Manager in CIO
- Successfully delivered global projects with significant value to stakeholders
- Provide support for global tools, applying Agile principles and practices
- Empower, lead, and coach the team to be successful, self-organizing, and adaptable to change
- Partner with Product Owner to prioritize our cards, establish our roadmap and keep team focus on deliveries
- Remove blockers from my team and guarantee business outcomes according to product strategy.
Q2C NA Tactical Kaizen for SW and TSS
IBM – Brasil – Indústrias, Máquinas e Serviços Ltda
Hortolândia
- Lead Tactical Kaizen projects fostering innovation ideas to improve the process and tools
- Responsible to review Mid-Level Processes and Map Flows
- Provide guidance on complex deals
- Decrease hand-offs on End-to-End process making them more efficient and fluid
- Interlock with stakeholders leading the teams striving better communication, pain points resolution resulting in agility and effectiveness
- Interlocks with Product Owners, partnership on tools implementation as iERP for ESW NA
- Discovery sessions with teams
- Project management utilizing Jira
STS LA TSS Brand Execution Leader
IBM – Brasil – Indústrias, Máquinas e Serviços Ltda
Hortolândia
- Lead global projects as work movements, preparing business cases
- Drive operational results simplifying processes and obtaining Brand buy-in
- Work with Agile mindset and method in all projects and processes obtaining satisfactory results
- Work with Brand on effective problem solving
- Leading planning sessions to help on strategy decisions
- Help Brand on changing mindset for innovative ways of work and Agile
- Provide visibility to LA Executives of pipeline and contract registration
- Work on Accounts Receivable improvements for LA
- Influence people on working better in different and new way and think of innovative ways of work
- Provide mentoring sessions to execution members
- Coordination of process improvement for my team and others, aligning with other geographies of IBM (innovation)
- Conference calls chair for forecasting, results, discussion to improve tools and process within the countries
- Experienced in Integrated Supply Chain
- Audit Focal for Latin America.
Team Leader
IBM – Brasil – Indústrias, Máquinas e Serviços Ltda
Hortolândia
- People and processes leadership
- Contract registration, invoicing, credits and disputes Team Leader (customers complaints) for 9 countries of Latin America
- Responsible for solving team challenges and difficulties to guarantee results
- Responsible to elaborate team's metrics (action plan to improve employee's performance)
- Responsible of motivating, guarantee the knowledge of the team, to promote a good environment to work in and teamwork
US PBS Controls & SOX Analyst
IBM – Brasil – Indústrias, Máquinas e Serviços Ltda
Hortolândia
- Some samples were chosen from defined universe according to the brand criteria and the tests are conducted monthly to review control points for KCO and KCFR
- Seeking for compliance improvements on testing by having drop in on execution teams deep diving on processes.
- Responsible for compiling countdown data and to pull the countdown file for contracts
- Responsible for providing InfoPrint Metrics, root causes for credits.
STS TSS InfoPrint Liaison
IBM – Brasil – Indústrias, Máquinas e Serviços Ltda
Hortolândia
- I have used my InfoPrint TSS experience and knowledge to serve as lead support and guidance to the team, work being an interface with the Brand and provide education and root cause on recurring issues for resolution.
- Led business analysis and transition of all contracts and processes from IBM System to Oracle System.
- Led resolution and analyze issues with the process, discussed and worked with InfoPrint Management to eliminate Oracle Process issues.
- Leader for the cadence calls
- Responsible for compiling countdown data and to pull the countdown file for contracts
- Proposed a new countdown format for 2011
- Responsible for providing InfoPrint Metrics, root causes for credits
Senior Client Support Assistant
IBM – Brasil – Indústrias, Máquinas e Serviços Ltd
Hortolandia
- US contracts analysis, responsible for checking hardware maintenance, software and services
- Responsible for contracts auditing and invoicing validation
- Responsible for solving problems on contracts processes and disputes (customer complaints)
- Business Partner support
- Database update
- Contract Portability, reports
- Metrics elaboration for my team
Education
Master Business Administration (MBA) - Business Management, Entrepreneurship
ESAMC – Campinas
Bachelor of Laws (LL.B.) -
Universidade Paulista – UNIP
Skills
- Project Management/Program Management
- Proactive problem-solving
- Efficiency in planning and organizing work
- Team leadership skills
- Negotiation and persuasion abilities
- Effective communication with the team
- Motivation for continuous learning and development
- Determination and persistence in achieving goals
Certification
The University of Michigan English Language Institute – Ann Arbor, Michigan – United States of America – CERTIFICATE OF COMPETENCY IN ENGLISH
Accomplishments
- Stevie Awards for Order Status Online delivered Project
- Outstanding Achievements F&O
- Manager's Choice Awards
- IBM Means Service Award
Badges and Certifications
Problem Solving Professional
Leading People
Harvard Manage Mentor
Project Management Basics / IBM Explorer Project Manager
Agile Champion
Practitioner Design Thinking
IBM Professional Accreditation
Enterprise Design Thinking (Co-Creator and Team Essentials for AI)
IBM Agile Advocacy
Timeline
Program Manager/Project Manager
IBM
Iteration Manager/Project Manager
IBM – Brasil – Indústrias, Máquinas e Serviços Ltda
Q2C NA Tactical Kaizen for SW and TSS
IBM – Brasil – Indústrias, Máquinas e Serviços Ltda
STS LA TSS Brand Execution Leader
IBM – Brasil – Indústrias, Máquinas e Serviços Ltda
Team Leader
IBM – Brasil – Indústrias, Máquinas e Serviços Ltda
US PBS Controls & SOX Analyst
IBM – Brasil – Indústrias, Máquinas e Serviços Ltda
STS TSS InfoPrint Liaison
IBM – Brasil – Indústrias, Máquinas e Serviços Ltda
Senior Client Support Assistant
IBM – Brasil – Indústrias, Máquinas e Serviços Ltd
Master Business Administration (MBA) - Business Management, Entrepreneurship
ESAMC – Campinas
Bachelor of Laws (LL.B.) -
Universidade Paulista – UNIP
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