Márcio Roger Bento Alves
Maracanaú
Summary
I have extensive experience in customer service, team leadership and sales , i am responsible, reliable, communicative and really enjoy work to achieve goals and expectations. Wisdom, friendliness and focus to every detail was imperative and made me the best candidate to fill this position. I am used to working under pressure and I’m always ready for new challenges.
Overview
18
18
years of professional experience
Work History
Shop Seller
Msc Cruzeiros
03.2023 - 10.2023
- My experience began in a candy and toy store, where I achieved positive results in sales conversion. Later, I was given the challenge of working in a duty-free store, managing the sales of cigarettes, beverages, electronics, hygiene products, and pharmacy items. I contributed to increasing sales and consistently meeting targets
- Responsible for restocking and organizing shelves and display cases, managing inventories of all store products, cleaning the store, receiving new products on shipment days, and primarily focusing on achieving sales targets and ensuring customer satisfaction.
Floor Runner/ Hotel Cleaner/ Asst. Cabin Stewardes
Msc Cruzeiros
06.2012 - 01.2022
- Responsible for cleaning public areas, including walls and ceilings; vacuuming carpets; cleaning public restrooms, theaters, and passenger staircases.
- Providing cleaning supplies for the cabin steward; organizing and maintaining inventory of materials; and assisting with unloading passengers' luggage.
- I provided support to the cabin steward when needed, taking responsibility for welcoming passengers, making beds, cleaning and maintaining cabins, and managing the minibar.
- Responsible for assisting with cleaning cabins, bathrooms, and balconies; vacuuming cabins and corridors;
Assistant Waiter
My Blue Hotel
01.2015 - 04.2015
- Serving food and drinks to customers, setting up tables and utensils, cleaning the dining room and preparing dishes before they are served .
- Helping waiters bring food to the table , removing plates and napkins from the table after meals and keeping service stations clean and stocked.
Sales Coordinator
Explanada by Express
01.2010 - 01.2012
- Responsible for the sale of products in general retail, stock organization, sales monitoring and service quality.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
Seller
Bv Financeira
01.2006 - 01.2009
- Responsible for selling new cars and semi-new cars
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
Education
High School Diploma -
Escola Fenix Caxeiral
Skills
- Responsible
- Organized
- Determined
- Motivated
- Focused
- Competitive
- Team collaboration
Name & Contact
Languages
English
Intermediate (B1)
Spanish
Beginner (A1)
Portuguese
Bilingual or Proficient (C2)
Timeline
Shop Seller
Msc Cruzeiros
03.2023 - 10.2023
Assistant Waiter
My Blue Hotel
01.2015 - 04.2015
Floor Runner/ Hotel Cleaner/ Asst. Cabin Stewardes
Msc Cruzeiros
06.2012 - 01.2022
Sales Coordinator
Explanada by Express
01.2010 - 01.2012
Seller
Bv Financeira
01.2006 - 01.2009
High School Diploma -
Escola Fenix Caxeiral
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