Mukesh Kumar
Senior Operation Executive
Patna
Summary
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Skilled Executive with 11 years of strategic planning expertise. Adept at implementing improvements to optimize efficiency in operations. Highly skilled in process optimization, online assessment (TCSiON).
- Project related work at regional level for TCS-iON like scheduling, Planning, TC Booking, Maintaining Trackers, Resource allocation, etc. for Digital Assessment of various Clients.
- Monitoring at City Command Center for Digital Assessment at Venues.
- Conducting assessments at Venues, maintaining networks to ensure Error free assessment.
- Standard operating procedure analysis and report documentation.
- Worked as a Team Leader by leading associates as a Divisional Head at operational level and tracking records and support during Digital assessment to the team.
- The scope of such projects covered infrastructure Operations, Completeness of Inventory review, Infrastructure performance review, Operation and management review, Security and compliance review also executed multiple engagements covering compliance review against industry leading practices and by Government of India and State’s.
- The Assessment Centre operations and management control processes are adequate and functioning as intended.
- Inventory and Asset Management review.
- Dealing with the client to conduct Assessment at Regional Level.
- Responsible for troubleshooting the Network related issues.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Senior Operation Executive
Core Integra Consulting Services Private
2013.07 - Current
- Implemented process improvements that increased overall operational effectiveness and cost savings.
- Provided strong leadership during periods of organizational change, maintaining high employee morale and engagement levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Monitored key performance indicators to identify trends, anticipate challenges, and develop proactive solutions.
- Managed cross-functional teams to achieve project goals on time and within budget constraints.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Optimized inventory management systems resulting in improved accuracy levels while eliminating excess stock holding costs.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Applied effective time management techniques to meet tight deadlines.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in the team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Demonstrated leadership skills in managing projects from concept to completion.
Education
Bachelor of Science - Computer Application
Bihar National Collage
Patna, India 2010.05 - 2013.05
Skills
Technical Support
undefinedAccomplishments
- Awarded as Employee of the Year 2015 by TCS iON Regional Operations Manager.
- Awarded as Employee of the Year 2018 by TCS iON Regional Operations Manager.
- Awarded as Best City Head of the Year 2018 by TCS iON Zonal Operations Manager.
Timeline
Senior Operation Executive
Core Integra Consulting Services Private
2013.07 - Current
Bachelor of Science - Computer Application
Bihar National Collage
2010.05 - 2013.05
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