NAFTALI FREITAS DE CASTRO
Paracuru
Summary
Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Mercado Anunciação LTDA
07.2023 - Current
- Engage with customers over the phone, address inquiries, and provide information about products or services
- Respond to customer inquiries via phone, email, or chat, providing accurate information and assistance
- Efficiently processed customer orders, accurately recorded details and ensured timely fulfillment to meet customer expectations
- Maintained clear and professional communication with customers, addressing inquiries, resolving issues, and providing product information
- Managed multiple customer interactions simultaneously, prioritizing tasks to maintain service efficiency and quality
- Developed extensive knowledge of store products and services, enabling informed recommendations and assistance to customers
Independent Contractor, Instacart Shopper
04.2022 - 06.2023
- Delivered exceptional service by accurately fulfilling customer orders and ensuring timely delivery, resulting in high customer satisfaction ratings
- Maintained clear and professional communication with customers to confirm order details, address inquiries, and resolve issues promptly
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficient and timely service delivery
- Carefully reviewed orders for accuracy and quality, ensuring that all items met customer specifications and preferences
Au Pair - Cultural Exchange Program
03.2020 - 03.2022
- Delivered exceptional care and support to a family, managing daily schedules and fostering a positive, nurturing environment
- Communicated effectively with parents to ensure alignment on expectations and successfully resolved any concerns, demonstrating strong problem-solving and active listening skills
- Adapted to cultural and language differences, showcasing excellent interpersonal skills and the ability to build strong relationships with individuals of diverse backgrounds
- Managed multiple responsibilities simultaneously (childcare, meal preparation, activity planning), enhancing time management and organizational abilities
- Served as a reliable point of contact and maintained a calm demeanor under pressure, skills directly applicable to customer-facing roles
Administrative Assistant
Mercado Anunciação LTDA
01.2017 - 12.2019
- Managed phone inquiries, providing prompt and courteous responses to customer questions and concerns, enhancing customer satisfaction and loyalty
- Developed and maintained efficient filing systems, ensuring easy access to important documents and information, which improved operational efficiency
- Prepared and maintained documents for various business operations, ensuring accuracy and clarity in communication with internal and external stakeholders
Education
Bachelor of Arts - Public Administration
Universidade Federal Do Ceara
Fortaleza, Ceara, Brazil01-2020
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Complaint handling
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Service Associate
Mercado Anunciação LTDA
07.2023 - Current
Independent Contractor, Instacart Shopper
04.2022 - 06.2023
Au Pair - Cultural Exchange Program
03.2020 - 03.2022
Administrative Assistant
Mercado Anunciação LTDA
01.2017 - 12.2019
Bachelor of Arts - Public Administration
Universidade Federal Do Ceara
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