Naja Mcglotten
Huntsville
Summary
Dedicated Shift Leader with proven expertise in employee training, inventory management, and customer complaint resolution. Committed to enhancing customer satisfaction and operational efficiency. Results-driven professional with extensive experience in team supervision and quality control. Skilled in training staff on food safety and customer service protocols, fostering collaboration to improve operational workflows and customer experiences. Proficient in managing operations with a focus on quality assurance and inventory management. Known for strong attention to detail, ensuring compliance with food safety standards and enhancing customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Leader
Hardee's
Huntsville
07.2023 - Current
- Supervised team members to optimize shift operations and enhance customer satisfaction.
- Trained new employees in shift operations to ensure smooth workflow.
- Trained new employees on food safety standards and customer service protocols.
- Managed inventory levels and ordered supplies to ensure readiness for peak hours.
- Led daily briefings to communicate goals, updates, and safety procedures to staff.
- Monitored food preparation processes to uphold quality and compliance standards.
- Resolved customer complaints swiftly to improve overall dining experience.
- Implemented cleanliness standards in dining and kitchen areas to ensure hygiene compliance.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Machine Operator
Vuteq
Huntsville
04.2022 - 04.2026
- Operated machinery to assemble automotive components, contributing to streamlined production workflows.
- Monitored equipment performance, reporting malfunctions to minimize downtime and maintain production continuity.
- Performed in-process checks during production to identify defects and maintain quality.
- Collaborated with production teams to troubleshoot quality issues, enhancing overall process reliability.
- Conducted inspections on incoming materials to ensure compliance with quality standards.
- Worked closely with team members to strategize on meeting production targets.
- Maintained clean and organized workstations for safety compliance.
cashier
U.S Space & Rocket Center
Huntsville
03.2017 - 10.2022
- Processed customer transactions using point-of-sale systems, ensuring accuracy and timely service.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained clean and organized checkout area, contributing to positive customer experience.
- Handled cash and credit transactions accurately, ensuring financial integrity.
Assembly Line Worker
Goodman
Fayetteville
04.2011 - 11.2016
- Assembled components using hand tools and automated machinery efficiently.
- Inspected products for quality assurance and adherence to specifications.
- Collaborated with team members to streamline assembly processes and workflows.
- Maintained a clean and organized work environment to ensure safety standards.
- Operated machinery following safety protocols to minimize workplace hazards.
Education
High School Diploma -
S.R Butler High School
Huntsville, Al05-2009
Skills
- Employee training
- Inventory management
- Food safety
- Customer complaint resolution
- Quality assurance
- Team collaboration
- Production workflows
- Attention to detail
- Time management
- Quality inspections
- Staff scheduling
Certification
- Servsafe
Timeline
Shift Leader
Hardee's
07.2023 - Current
Machine Operator
Vuteq
04.2022 - 04.2026
cashier
U.S Space & Rocket Center
03.2017 - 10.2022
Assembly Line Worker
Goodman
04.2011 - 11.2016
High School Diploma -
S.R Butler High School