Nancy Soni

Dynamic and results-driven Airline Operations (AO) and Customer Service (CS) Executive with 3+ years of experience at Indigo Airlines. Adept at managing complex operational processes, ensuring seamless flight operations, and providing top-tier customer service. Highly skilled in coordinating with various teams to enhance operational efficiency, troubleshoot issues, resolve customer concerns responding to emergency situations and remaining cool under high pressure. Dedicated to exceptional customer service. Thorough understanding of DGCA regulations and exceptional monitoring skills to ensure everyone is safe and comfortable.

• National Cadet Corps (NCC) Cadet (Indian Army)
• District Player in Handball, Patna (Bihar).
• Certified in 'Course on Computer Concepts' by N.I.E.L.T., Patna (Bihar).
• Honored with the 'Best Dancer' award by Hon'ble Chief Minister of Bihar, Nitish Kumar.
• Awarded 'Face of Moksha 2015 Patna' in Modeling.
• “Student of the year” by LIC in 2013

• Great public speaking skills, fluency in multiple languages and ability to enunciate clearly.
• Adept at understanding basic human psychology and able to identify when a person is feeling stressed or uneasy.
• Skilled in diffusing tense situations by recognizing subtle emotional triggers and offering solutions in a calm, empathetic manner.
• Capable of effectively persuading and negotiating, leveraging communication skills to achieve mutually beneficial outcomes in both personal and professional contexts.

I love helping others and actively volunteer for social causes, providing food and clothing to those in need. Traveling is one of my greatest passions, as it allows me to explore new cultures, broaden my horizons, and continuously learn from diverse experiences. In addition, I am a strong advocate for animal welfare, dedicating time and resources to providing food and medical assistance to stray and needy pets.