NANDLAL KUMAR
Gaya
Overview
17
17
years of professional experience
Work History
Branch Manager
Axis Bank Ltd.
05.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Priority Banking Relationship Manager
Axis Bank Ltd.
04.2013 - 05.2021
- Delivered informative presentations on various financial topics, assisting clients in making educated decisions about their finances.
- Monitored economic trends and market conditions, adjusting client portfolios accordingly for optimal performance.
- Organized exclusive networking events for priority clients, fostering connections and promoting the bank''s services.
- Collaborated closely with product specialists to ensure full understanding of the bank''s offerings for effective sales pitches to prospective clients.
- Enhanced client satisfaction by providing personalized financial advice and exceptional customer service.
- Collaborated with cross-functional teams to develop tailored financial products for priority clients.
- Consistently exceeded sales targets through proactive prospecting efforts and strong relationship-building skills.
Assistant Manager Sales
Axis Bank Ltd.
05.2012 - 05.2013
Business Development Executive
Axis Bank Ltd.
03.2012 - 05.2013
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
Team Leader
HDFC Bank Ltd
07.2008 - 11.2009
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Contract Sales Executive
HDFC Bank LTD
04.2007 - 07.2008
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
Education
High School Diploma -
Shakya Munni College,Bodhgaya
Gaya, IndiaKarnataka State Open
Bachelor of Science - Chemistry
MU Bodhgaya
Bodh Gaya, India07.2003
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Client Relationship Management
- Relationship Management
Timeline
Branch Manager
Axis Bank Ltd.
05.2021 - Current
Priority Banking Relationship Manager
Axis Bank Ltd.
04.2013 - 05.2021
Assistant Manager Sales
Axis Bank Ltd.
05.2012 - 05.2013
Business Development Executive
Axis Bank Ltd.
03.2012 - 05.2013
Team Leader
HDFC Bank Ltd
07.2008 - 11.2009
Contract Sales Executive
HDFC Bank LTD
04.2007 - 07.2008
High School Diploma -
Shakya Munni College,Bodhgaya
Karnataka State Open
Bachelor of Science - Chemistry
MU Bodhgaya
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