Natalia Borkowski
Titusville
Summary
Skilled Master’s-level Social Worker specializing in case management and care coordination. Expertise in conducting psychosocial assessments and developing tailored care plans for diverse populations. Bilingual in English and Spanish, enhancing advocacy and communication for vulnerable individuals. Experienced in remote client engagement and maintaining accurate documentation in electronic health record systems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Remote Social Worker/ Case Manager
Michelle Veron LSW Independent Contractor
Bloomfield
06.2020 - Current
- Provided counseling, crisis intervention, and advocacy for vulnerable individuals and families, facilitating immediate support and long-term stability
- Developed individualized service plans and coordinated access to community resources, including housing, healthcare, and mental health services, enhancing client health and social outcomes
- Conduct comprehensive psychosocial assessments to identify healthcare and financial needs
- Monitored client progress and adjusted care plans, ensuring effective outcomes and timely discharge from services
- Utilize virtual communication tools and case management systems to support remote service delivery
- Maintain accurate and timely case documentation while ensuring compliance with confidentiality and regulatory standards
- Partnered with local organizations to enhance client support services
- Provide culturally competent services to diverse populations, including Spanish-speaking clients
Office/ Operations Support
Laura’s Guidance
Passaic
01.2016 - 01.2020
- Managed scheduling, client communications, and office operations
- Coordinated projects and daily tasks to streamline office operations
- Developed problem-solving, organizational, and interpersonal skills
Social Worker
South Amboy Adult Daycare Center
South Amboy
01.2015 - 01.2016
- Supported over 80 adult patients and families through case management of social and environmental problems.
- Consulted with physicians, nurses, patients and family members resulting in collaborative treatment plans and discharge planning.
- Conducted psychosocial assessments for new patients, enabling early detection of depression and identifying necessary medical equipment in 64% of cases.
- Integrated therapy notes to manage and track individual Cognitive Behavioral Therapy cases leading to a 98% on time completion rate of therapy milestones
- Monitored patient progression and regression to evaluate service effectiveness, assisting patients in achieving 32% or more of their goals.
- Managed pilot program integrating mindfulness and relaxation sessions to enhance patient well-being.
- Supplied education and counseling in areas of grief and end of Life Issues for over 110 patients, increasing patient satisfaction by 46%
Education
Masters Degree - Social Work
Rutgers University
Newark, NJ05-2009
Bachelor Degree - Sociology, Anthropology
New Jersey City University
Jersey City, NJ01-2006
Skills
- Case management
- Psychosocial assessment
- Behavioral health support
- Crisis intervention
- Service planning
- Discharge planning
- Remote client engagement
- Telehealth communication
- Client advocacy
- Resource navigation
- EHR management
- Documentation
- HIPAA compliance
- Social determinants of health
- Bilingual English/Spanish
- Time management
- Team building
- Discharge planning
Languages
English
Upper Intermediate (B2)
B2
Spanish
Upper Intermediate (B2)
B2
Certification
Reiki Level 1 & 2
August 2025
August 2025
Timeline
Remote Social Worker/ Case Manager
Michelle Veron LSW Independent Contractor
06.2020 - Current
Office/ Operations Support
Laura’s Guidance
01.2016 - 01.2020
Social Worker
South Amboy Adult Daycare Center
01.2015 - 01.2016
Masters Degree - Social Work
Rutgers University
Bachelor Degree - Sociology, Anthropology
New Jersey City University