Natalia Michels Crocetta
Balneário Camboriú
Summary
Results-driven Business Administration Professional with expertise in operations, procurement, financial processes, and international trade. Manage daily operations, coordinate suppliers, and analyse data to enhance workflows. Support international sourcing and import activities, fluent in English and Portuguese. Holds a Bachelor’s degree in Business Administration with a focus on international trade.
Overview
1
1
Language
16
16
years of professional experience
Work History
Administrative & Operations Manager
Mazeru Sushi
Balneário Camboriú
08.2022 - Current
- Manage day-to-day business operations across administration, finance, procurement, and operations.
- Coordinate procurement, finance, administration, and operational activities.
- Coordinate teams and organise workflows for efficient daily operations.
- Implement process improvements to raise operational efficiency and organisation standards.
- Analyse operational and financial data to spot inefficiencies for decisions.
- Set accurate budgets using historical data and forecasted trends.
- Run daily cash closing routines to support accurate financial control.
- Monitor staff performance and develop improvement plans.
- Negotiate contracts with suppliers to secure better terms and improve margins.
- Source vendors and suppliers and negotiate terms for service delivery.
- Coordinate purchasing, supplier relationships, quotations, orders, and vendor follow-up.
Bilingual Teacher
Escola Dinamica - Bilingual School
Florianopolis, Santa Catarina
01.2020 - 07.2021
- Planned and delivered English lessons within a bilingual education programmeme.
- Explained complex content in English and Portuguese for clarity.
- Shared complex information in English and Portuguese for understanding.
- Tracked student progress and adjusted activities to enhance learning outcomes.
- Monitored progress continuously and changed activities for individual needs.
- Adapted teaching methods to match changing class and individual requirements.
- Scheduled daily activities and prepared learning materials for each session.
- Enhanced lesson engagement by demonstrating enthusiasm and subject mastery.
- Promoted student participation and effort through consistent praise and constructive feedback.
International Sourcing & Import/Export Intern
Open Market
Criciuma, Santa Catarina
06.2015 - 08.2016
- Conducted international sourcing research to identify and evaluate suppliers and partners, aligning with business needs.
- Researched and assessed international suppliers against business and product requirements.
- Facilitated supplier communication through scheduling and coordinating calls and email follow-ups, ensuring timely updates on trade processes. through scheduling, calls, and email follow-ups.
- Supported import processes by reviewing documentation for registration and compliance.
- Followed up on international trade processes and associated documentation.
Customer Service & Sales Representative
Form Esporte Clube
Florianopolis, Santa Catarina
11.2010 - 05.2012
- Enhanced customer experiences through effective front-desk operations and daily service support. Boosted customer retention by managing follow-ups, nurturing relationships, and implementing reactivation strategies. Facilitated increased customer re-engagement by actively supporting sales initiatives and conducting outreach. Supported brand presence by assisting with internal communications and social media activities.
- Enhanced customer experiences through effective front-desk operations and daily service support.Boosted customer retention by managing follow-ups, nurturing relationships, and implementing reactivation strategies.Facilitated increased customer re-engagement by actively supporting sales initiatives and conducting outreach.Supported brand presence by assisting with internal communications and social media activities.
- Delivered friendly service to enhance customer satisfaction.
- Resolved customer issues and complaints with quick-thinking problem-solving.
Education
Bachelor of Business Administration - Bachelor’s Degree in Business Administration — Concentration in International Trade
Escola Superior de Criciuma - Esucri
Criciúma, SC01-2016
Skills
- Business and administrative operations
- Procurement and vendor management
- Financial operations and budgeting
- Process improvement and organization
- Data analysis and problem solving
- Team coordination and cross-functional communication
- Customer service excellence
Languages
English
Advanced
C1
Timeline
Administrative & Operations Manager
Mazeru Sushi
08.2022 - Current
Bilingual Teacher
Escola Dinamica - Bilingual School
01.2020 - 07.2021
International Sourcing & Import/Export Intern
Open Market
06.2015 - 08.2016
Customer Service & Sales Representative
Form Esporte Clube
11.2010 - 05.2012
Bachelor of Business Administration - Bachelor’s Degree in Business Administration — Concentration in International Trade
Escola Superior de Criciuma - Esucri