Nataly Viana
Vitória da Conquista
Summary
Dedicated Psychology student with a strong background in organizational psychology, leadership, and customer service. Experienced in client relations, administrative operations, and aviation services, with a focus on communication and technology. Proven ability to manage customer interactions effectively while ensuring operational efficiency. Currently pursuing academic opportunities in the U.S. to further expand expertise in psychology and business.
Overview
2026
2026
years of professional experience
Work History
Research & Organizational Psychology Intern
REAL Aviation
- Designed and implemented a research-based project focused on employee motivation and workplace efficiency
- Conducted assessments and data analysis to optimize team performance
- Provided strategic recommendations to enhance leadership dynamics and employee engagement
Content Creator
'Nataly nos States' YouTube Channel
08.2023 - Current
- Created engaging content about exchange programs and college applications in the U.S
- Developed a loyal audience through insightful tips, storytelling, and mentorship
- Enhanced video marketing strategies to maximize reach and impact
Au Pair & Childcare Experience
Cultural Care
01.2023 - 01.2024
- Provided high-quality childcare for children, including those with special needs
- Managed daily routines, educational activities, and emotional support
- Developed strong cross-cultural communication and problem-solving skills
Passenger Service Agent
REAL Aviation
01.2021 - 03.2023
- Conducted check-in operations, boarding procedures, and passenger assistance to ensure smooth flight transitions
- Performed aircraft inspections in accordance with safety protocols and airline requirements
- Managed ticket sales and customer support, addressing inquiries and resolving issues efficiently
Leader of Arts & Dance Activities
Igreja Batista Nova Sinai
01.2021 - 02.2023
- Company Overview: Volunteer
- Organized and led artistic and dance programs, fostering community engagement and youth participation
- Developed and coordinated events, ensuring inclusive and educational experiences for participants
- Mentored young members, encouraging personal development and teamwork through creative activities
- Volunteer
Aviation Security Agent & Airport Assistance Professional
SOCICAM
06.2019 - 01.2021
- Ensured compliance with aviation security protocols by conducting inspections and monitoring restricted areas
- Managed aircraft parking and stay fees, ensuring accurate financial documentation and regulatory adherence
- Provided operational and administrative support in airport procedures, improving efficiency and customer experience
- Assisted passengers and coordinated with airport authorities to facilitate smooth operations
Education
Psychology Student - Organizational Psychology, Child Development, Research Methods, Leadership in Psychology
Faculdade Independente do Nordeste
Skills
- Customer Service & Client Relations
- Administrative & Financial Operations
- Leadership & Team Management
- Organizational Psychology & Research
- Child Development & Special Needs Support
- Content Creation & Social Media Marketing
- Cross-Cultural Communication
- Technology & Operational Efficiency
- Empathy development
- Mental health awareness
- Hardworking
- Active listening
Certifications And Additional Experience
- Jiu-Jitsu Practitioner (2+ years) – Discipline, resilience, and strategic thinking.
- Mentorship & Coaching – Guided aspiring exchange students in their application process.
- Psychology & Business Workshops – Continuous learning in leadership and organizational behavior.
Hobbies
- Jiu-Jitsu (2+ years): Discipline, resilience, and strategic thinking.
- Content Creation: Video production and digital engagement.
- Psychology & Business Learning: Continuous interest in leadership and organizational behavior.
- Cultural Exchange: International experience and cross-cultural communication.
- Creative Arts & Dance: Leadership and community development.
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Portuguese
Bilingual or Proficient (C2)
Timeline
Content Creator
'Nataly nos States' YouTube Channel
08.2023 - Current
Au Pair & Childcare Experience
Cultural Care
01.2023 - 01.2024
Passenger Service Agent
REAL Aviation
01.2021 - 03.2023
Leader of Arts & Dance Activities
Igreja Batista Nova Sinai
01.2021 - 02.2023
Aviation Security Agent & Airport Assistance Professional
SOCICAM
06.2019 - 01.2021
Research & Organizational Psychology Intern
REAL Aviation
Psychology Student - Organizational Psychology, Child Development, Research Methods, Leadership in Psychology
Faculdade Independente do Nordeste
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