Nathalia De Melo Paes Barreto
Nossa Senhora do Ó, Ipojuca,Pernambuco
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Real Estate Consultant
Gramado Promoção de Vendas S/A
11.2022 - Current
- Communicated with clients to understand property needs and preferences.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Informed home buyer of sales, construction and warranty processes.
- Employe of the month in March - First at the ranking at the State
Retail Sales Associate
Tamatai Comércio Ltda. - Nannai Boutique
02.2021 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Always ensuring to make boutique customer's experience unique and special, offering them some treats such as champagne, gourmet coffee, clothing fitting.
Hostess Manager
Enotel Resorts & Spa S/A
09.2020 - 01.2021
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Translated menus from Portuguese to English and Spanish according to daily special of main restaurant, thematic dinners and pool bar.
Sales Associate
MSC - Mediterranean Ship Company
12.2016 - 11.2019
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained visual and appearance of all windows according to branding layout, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained newly hired sales team in upselling techniques.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Employee of the month at March 2017. Chosen in between 2000 employees onboard MSC Preziosa.
Airport Operations Agent
American Airlines
11.2014 - 05.2016
- Provided announcements to passengers to explain baggage procedures.
- Stacked unclaimed items onto baggage carts and into storage racks and shelves.
- Used to rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.
Front Desk Agent
Pousada Solar dos Ventos (Boutique Hotel)
08.2012 - 01.2014
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared reports on guest satisfaction levels and other metrics.
- Coordinated all the shuttle service between the hotel and airport of check-ins and check-outs.
Education
Bachelor of Science - Tourism Management
Faculdade Frassinetti Do Recife - FAFIRA
Recife - PE Brazil12.2009
Skills
- Hospitality service expertise
- Team Building
- Guest services
- Sales expertise
- Problem-solving skills
- Training and mentoring
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Languages
I am studying French - Level of communication: A2
Timeline
Real Estate Consultant
Gramado Promoção de Vendas S/A
11.2022 - Current
Retail Sales Associate
Tamatai Comércio Ltda. - Nannai Boutique
02.2021 - 09.2022
Hostess Manager
Enotel Resorts & Spa S/A
09.2020 - 01.2021
Sales Associate
MSC - Mediterranean Ship Company
12.2016 - 11.2019
Airport Operations Agent
American Airlines
11.2014 - 05.2016
Front Desk Agent
Pousada Solar dos Ventos (Boutique Hotel)
08.2012 - 01.2014
Bachelor of Science - Tourism Management
Faculdade Frassinetti Do Recife - FAFIRA
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