Natia Dzagnidze
Cincinnati,OH
Summary
Results-driven professional with experience in sales leadership, client relationship management, interior design consulting, and business development. Proven track record of growing contractor accounts, managing team operations, and delivering personalized design solutions for homeowners and professional clients. Experienced in Salesforce CRM, lead generation, and project coordination. Passionate about creating exceptional client experiences and continuing to grow within customer-focused industries.
Overview
4
4
years of professional experience
Work History
Pro Services Manager
Floor & Decor
West Chester, OH
04.2025 - Current
- Manage relationships with contractors, builders, and professional clients to drive sales growth
- Lead Pro department operations and support team performance
- Generate new business through outreach, networking, and contractor relationship building
- Increase Pro Premier memberships and customer retention
- Handle large-volume orders, pricing negotiations, and project coordination
- Resolve customer concerns while maintaining high service standards
- Utilized Salesforce CRM to manage contractor accounts, track customer interactions, follow up on leads, and maintain strong client relationships
- Conducted outbound outreach through calls, emails, and follow-ups to generate new business opportunities
- Assisted with operational processes including delivery scheduling, inventory coordination, and resolving order issues between sales and warehouse teams
Pro Services Assistant Manager
Floor and Decor
Cincinnati, OH
01.2025 - 04.2025
- Supported daily operations of the Pro department and assisted in managing team performance
- Built relationships with contractors and professional customers to drive repeat business
- Assisted with large project orders, quotes, and customer issue resolution
- Helped train associates on product knowledge and customer service expectations
- Maintained department organization, inventory coordination, and operational efficiency
Sales Associate
The Tile Shop
Cincinnati, OH
12.2023 - 03.2024
- Assisted homeowners with tile selections and design recommendations based on their project needs and style preferences
- Helped contractors identify appropriate installation materials for flooring and tile projects
- Built product knowledge across tile, stone, and installation materials to provide accurate recommendations
- Supported showroom organization and ensured a positive customer experience throughout the sales process
- Assisted with order coordination and product availability inquiries
Designer
Floor & Decor
Cincinnati, OH
08.2022 - 10.2023
- Assisted homeowners in selecting flooring, tile, and design materials based on their style preferences, budgets, and project goals
- Created design solutions for kitchens, bathrooms, and home renovation projects
- Provided product recommendations for flooring, backsplash, tile, and installation materials
- Built strong customer relationships through personalized consultations and project guidance
- Coordinated orders and ensured customers had the necessary materials to complete their projects successfully
Education
Esthetics Program
Paul Mitchell
Cincinnati12-2026
High School Diploma -
Reading High School
Cincinnati05-2021
Skills
- Salesforce CRM
- Client Relationship Management
- Sales & Business Development
- Lead Generation
- Team Leadership
- Customer Service
- Project Coordination
- Interior Design Consultation
- Product Knowledge (Flooring/Tile/Installation Materials)
- Order Management
- Contractor Relations
- Problem Resolution
- Upselling & Closing Sales
- Microsoft Office
- Communication
- Time Management
Languages
English
Bilingual or Proficient (C2)
Georgian
Bilingual or Proficient (C2)
Russian
Elementary (A2)
Spanish
Elementary (A2)
Timeline
Pro Services Manager
Floor & Decor
04.2025 - Current
Pro Services Assistant Manager
Floor and Decor
01.2025 - 04.2025
Sales Associate
The Tile Shop
12.2023 - 03.2024
Designer
Floor & Decor
08.2022 - 10.2023
Esthetics Program
Paul Mitchell
High School Diploma -
Reading High School