Nelcy D Luna
New Jersey
Summary
Experienced Restaurant Server with 15+ years in diverse settings. Consistently driven restaurant excellence and team collaboration. Expertise in catering management and POS systems ensures efficient service delivery and guest satisfaction.
Overview
18
18
years of professional experience
Work History
Captain/Food Runner
Junoon
New York
09.2024 - 12.2025
- Trained waitstaff on service protocols and customer interactions to enhance guest experience.
- Coordinated dining room operations to ensure efficient table turnover and guest satisfaction.
- Coordinated reservations and seating arrangements to improve dining flow during peak hours.
- Delivered food to guests promptly, ensuring adherence to safety protocols.
- Organized food orders and ensured accuracy of items served to customers.
Server/Bartender/Shift Leader
Rosa Mexicano
New York
11.2018 - 08.2024
- Utilized knowledge of bar and menu options to prepare drinks and provide tailored food recommendations.
- Trained new bartenders in drink preparation techniques and customer service standards to enhance guest experiences.
- Managed inventory levels of spirits, mixers, and garnishes regularly.
- Supervised team members during shifts to ensure efficient operations.
- Collaborated with management to implement operational strategies that streamlined service processes.
Server
Dallas BBQ
New York
02.2008 - 10.2018
- Delivered exceptional customer service to boost guest satisfaction.
- Managed guest orders with precision using point-of-sale systems to enhance order accuracy.
- Resolved customer complaints with professionalism to improve overall guest experience.
- Trained new servers on menu items and service standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Some College (No Degree) - Human Services
LaGuardia Community College
Queens, New YorkSkills
- Catering management
- Reservation management
- Event coordination
- POS Knowledge
- Alcohol awareness
- Customer service
- Team supervision
- Adaptability and flexibility
Languages
English
Proficient (C2)
C2
Spanish
Native
Native
Timeline
Captain/Food Runner
Junoon
09.2024 - 12.2025
Server/Bartender/Shift Leader
Rosa Mexicano
11.2018 - 08.2024
Server
Dallas BBQ
02.2008 - 10.2018
Some College (No Degree) - Human Services
LaGuardia Community College