Nicolas De Filpo
IT Specialist
Buenos Aires
Summary
Payment Methods Specialist with experience in LATAM, EMEA, and NORTHAM. Skilled in gateways and full-service mode roles, including tokenization, e-wallets, payment facilitators, global distribution systems, anti-fraud platforms (RED, Microsoft, Fraudster), recurring payments, transactional splits, and 3DS authentication processes. Additionally, I possess extensive knowledge of the lifecycle of e-commerce transactions, including API Rest/SOAP services. Furthermore, I have strong expertise in credit card issuers and processors, including mainframe technology.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work History
Integration/Implementation Manager
Worldline/Ingenico
2021.11 - Current
- Onboard new merchants onto the Worldline/Ingenico platform and serve as the technical point of contact throughout the implementation process and testing across all environments
- Oversee integrations through API Rest and SOAP services
- Configure and update client accounts across all front and back office systems, involving technologies such as anti-fraud (RED and Microsoft), tokenization, various payment methods, 3DS authentication, and global acquirers
- Collaborate cross-functionally with other teams (e.g., Credit, Solutions Consulting, Business Development, Boarding) to ensure a smooth onboarding process for merchants
- Liaise between merchants and the product team to communicate and track defect fixes and enhancements requested by merchants
- Provide second-tier support to the customer support team to troubleshoot production issues.
IT Project Analyst Sr.
SANCOR SEGUROS
2018.03 - 2021.10
- Conduct functional analysis, definition, and monitoring of developments requested by brokers, banks, and internal company areas, based on the three fundamental pillars of insurance business processing
- Defining batch processes
- Perform integrations through SOAP XML and API REST
- Analyze and propose the development of stored procedures in SQL Server
- Utilize agile methodologies (SCRUM).
Project Leader- Local Banks
PRISMA MEDIOS DE PAGO (Visa & Banelco)
2016.01 - 2018.03
- Functional Analysis
- Solution Design
- Resources Definition
- File design for AS/400 software
- Design of T-SQL processes for credit card segmentation/portfolio objectives
- Monitor the overall project execution
- Define solutions between Prisma (Visa Argentina) as acquirer/issuer and multiple Argentine banks.
Technical & Commercial Support Analyst
PRISMA (Visa & Banelco)
2015.02 - 2016.01
- Aggregator product integration support on CMS e-commerce platforms across different programming languages
- Developed a technical account manager profile
- Gather requirements to enhance the platform
- Assist sales executives with integrating merchants into the payment module.
IT Analyst - Bilingual Technical Support
ECOSISTEMAS (Pernod-Ricard and Monsanto)
2013.01 - 2015.02
- On-site technical support at Bella Vista offices and computer support to the entire Pernod Ricard Latin America cluster (Argentina, Chile, Peru, Uruguay)
- Loading, tracking, and closing incidents in RemedyForce
- Providing first-level support for Office and OS packages
- Offering telephone support to users in Argentina, Chile, Peru, and Uruguay
- Escalating incidents to different support groups and training them in the incident management process
- Providing passive guard attention
- Managing ABM of AD users
- Configuring Cisco AnyConnect client
- Troubleshooting network incidents.
Technical Support Analyst
COTO CICSA
2011.01 - 2013.01
- Planning and support of PeopleSoft CMS Software.
Education
Computer Systems Analyst -
ORT Argentina
2018.01 - 2021.05
High School Degree - undefined
Instituto Privado Santísima Madre del Rosario de San Nicolas
2001.01 - 2006.05
Skills
Software Implementation
Languages
English
Advanced (C1)
Portuguese
Elementary (A2)
Italian
Intermediate (B1)
Timeline
Integration/Implementation Manager
Worldline/Ingenico
2021.11 - Current
IT Project Analyst Sr.
SANCOR SEGUROS
2018.03 - 2021.10
Computer Systems Analyst -
ORT Argentina
2018.01 - 2021.05
Project Leader- Local Banks
PRISMA MEDIOS DE PAGO (Visa & Banelco)
2016.01 - 2018.03
Technical & Commercial Support Analyst
PRISMA (Visa & Banelco)
2015.02 - 2016.01
IT Analyst - Bilingual Technical Support
ECOSISTEMAS (Pernod-Ricard and Monsanto)
2013.01 - 2015.02
Technical Support Analyst
COTO CICSA
2011.01 - 2013.01
High School Degree - undefined
Instituto Privado Santísima Madre del Rosario de San Nicolas
2001.01 - 2006.05
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