Nicolas De Filpo
IT Specialist
Buenos Aires
Summary
Payment Methods Specialist with experience in LATAM, EMEA, and NORTHAM. Skilled in gateways and full-service mode roles, including tokenization, e-wallets, payment facilitators, global distribution systems, anti-fraud platforms (RED, Microsoft, Fraudster), recurring payments, transactional splits, and 3DS authentication processes. Additionally, I possess extensive knowledge of the lifecycle of e-commerce transactions, including API Rest/SOAP services. Furthermore, I have strong expertise in credit card issuers and processors, including mainframe technology.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work History
Integration/Implementation Manager
Worldline/Ingenico
11.2021 - Current
- Onboard new merchants onto the Worldline/Ingenico platform and serve as the technical point of contact throughout the implementation process and testing across all environments
- Oversee integrations through API Rest and SOAP services
- Configure and update client accounts across all front and back office systems, involving technologies such as anti-fraud (RED and Microsoft), tokenization, various payment methods, 3DS authentication, and global acquirers
- Collaborate cross-functionally with other teams (e.g., Credit, Solutions Consulting, Business Development, Boarding) to ensure a smooth onboarding process for merchants
- Liaise between merchants and the product team to communicate and track defect fixes and enhancements requested by merchants
- Provide second-tier support to the customer support team to troubleshoot production issues.
IT Project Analyst Sr.
SANCOR SEGUROS
03.2018 - 10.2021
- Conduct functional analysis, definition, and monitoring of developments requested by brokers, banks, and internal company areas, based on the three fundamental pillars of insurance business processing
- Defining batch processes
- Perform integrations through SOAP XML and API REST
- Analyze and propose the development of stored procedures in SQL Server
- Utilize agile methodologies (SCRUM).
Project Leader- Local Banks
PRISMA MEDIOS DE PAGO (Visa & Banelco)
01.2016 - 03.2018
- Functional Analysis
- Solution Design
- Resources Definition
- File design for AS/400 software
- Design of T-SQL processes for credit card segmentation/portfolio objectives
- Monitor the overall project execution
- Define solutions between Prisma (Visa Argentina) as acquirer/issuer and multiple Argentine banks.
Technical & Commercial Support Analyst
PRISMA (Visa & Banelco)
02.2015 - 01.2016
- Aggregator product integration support on CMS e-commerce platforms across different programming languages
- Developed a technical account manager profile
- Gather requirements to enhance the platform
- Assist sales executives with integrating merchants into the payment module.
IT Analyst - Bilingual Technical Support
ECOSISTEMAS (Pernod-Ricard and Monsanto)
01.2013 - 02.2015
- On-site technical support at Bella Vista offices and computer support to the entire Pernod Ricard Latin America cluster (Argentina, Chile, Peru, Uruguay)
- Loading, tracking, and closing incidents in RemedyForce
- Providing first-level support for Office and OS packages
- Offering telephone support to users in Argentina, Chile, Peru, and Uruguay
- Escalating incidents to different support groups and training them in the incident management process
- Providing passive guard attention
- Managing ABM of AD users
- Configuring Cisco AnyConnect client
- Troubleshooting network incidents.
Technical Support Analyst
COTO CICSA
01.2011 - 01.2013
- Planning and support of PeopleSoft CMS Software.
Education
Computer Systems Analyst -
ORT Argentina
01.2018 - 05.2021
High School Degree - undefined
Instituto Privado Santísima Madre del Rosario de San Nicolas
01.2001 - 05.2006
Skills
Software Implementation
Languages
English
Advanced (C1)
Portuguese
Elementary (A2)
Italian
Intermediate (B1)
Timeline
Integration/Implementation Manager
Worldline/Ingenico
11.2021 - Current
IT Project Analyst Sr.
SANCOR SEGUROS
03.2018 - 10.2021
Computer Systems Analyst -
ORT Argentina
01.2018 - 05.2021
Project Leader- Local Banks
PRISMA MEDIOS DE PAGO (Visa & Banelco)
01.2016 - 03.2018
Technical & Commercial Support Analyst
PRISMA (Visa & Banelco)
02.2015 - 01.2016
IT Analyst - Bilingual Technical Support
ECOSISTEMAS (Pernod-Ricard and Monsanto)
01.2013 - 02.2015
Technical Support Analyst
COTO CICSA
01.2011 - 01.2013
High School Degree - undefined
Instituto Privado Santísima Madre del Rosario de San Nicolas
01.2001 - 05.2006
Similar Profiles
HIMANSHU JEJURIKARHIMANSHU JEJURIKAR
Support Engineer at Ingenico ePayment Services | WORLDLINE INDIA PRIVATE LIMITEDSupport Engineer at Ingenico ePayment Services | WORLDLINE INDIA PRIVATE LIMITED
Hüseyin ÖzkanHüseyin Özkan
Support and Delivery Manager at Worldline (Ingenico) TurkeySupport and Delivery Manager at Worldline (Ingenico) Turkey
Mariem MECHRIMariem MECHRI
SW Expertise and Support Business in EMEA region at IngenicoSW Expertise and Support Business in EMEA region at Ingenico