Nicole Gys
Shirley, MA
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Decoteau Orthodontics
Groton, MA
05.2021 - Current
- Managed daily operations of orthodontic practice, enhancing patient experience through streamlined processes.
- Oversaw scheduling for patient appointments and staff shifts, improving overall practice efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Trained new staff on office procedures and customer service protocols effectively.
- Coordinated patient communication and follow-up using practice management software.
- Monitored compliance with health regulations and safety standards within the practice.
- Ensured compliance with safety regulations and company policies.
- Facilitated team meetings to identify operational improvements and resolve staff concerns.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Pharmacy Technician Trainee
Pepperell Family Pharmacy
Pepperell, MA
08.2017 - 12.2021
- Prepared and dispensed medications under pharmacy supervision.
- Assisted customers with prescription inquiries, ensuring accurate information for safe medication use.
- Maintained inventory levels and organized pharmaceutical supplies to support efficient pharmacy operations.
- Maintained clean and organized pharmacy shelving and work areas.
- Performed cashier duties, managing transactions and ensuring accurate processing of payments and receipts.
Education
High School Diploma -
North Middlesex Regional High School
Townsend, MA06-2018
Some College (No Degree) - Spanish & Italian Language And Literature
University of Massachusetts Lowell
Lowell, MASkills
- Practice management and compliance monitoring
- Financial reporting
- Staff management
- Reporting and documenting
- Workload management
- Time management
- Multitasking, organization, and attention to detail
- Verbal and written communication
- Conflict resolution
- Customer service
Timeline
Assistant Manager
Decoteau Orthodontics
05.2021 - Current
Pharmacy Technician Trainee
Pepperell Family Pharmacy
08.2017 - 12.2021
High School Diploma -
North Middlesex Regional High School
Some College (No Degree) - Spanish & Italian Language And Literature
University of Massachusetts Lowell