NICOLI ALMEIDA
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
2
2
years of professional experience
Work History
Waitress and Delivery Administrator
Outback Steakhouse
11.2019 - 11.2021
- Provided excellent customer service, ensuring a welcoming and enjoyable dining experience for guests
- Delivered prompt and accurate order-taking and serving, maintaining high standards of food presentation and quality
- Promoted from hostess to waitress within three months due to performance and dedication
- Contributed to the implementation of the restaurant’s delivery service during the pandemic, supporting order organization, customer satisfaction, and operational adjustments
- Maintained cleanliness and organization of the workstation, ensuring adherence to health and safety protocols
- Collaborated with the team to handle high-pressure environments effectively, meeting the demands of a fast-paced restaurant
Education
Bachelor's Degree - Psychology
Mackenzie Presbiterian University
06.2024
General English
Language Studies International - LSI
01.2023
Skills
- Outgoing personality
- Customer service
- Fast learner focused and multi-tasker
- Teamwork and time management
- Strong multitasking
- Greeting guests
LANGUAGES
Portuguese: native
English: fluent
Spanish:
Advanced (C1)
Timeline
Waitress and Delivery Administrator
Outback Steakhouse
11.2019 - 11.2021
General English
Language Studies International - LSI
Bachelor's Degree - Psychology
Mackenzie Presbiterian University
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