Nikki Williams
Livingston
Summary
Detail-oriented healthcare professional with experience in patient access, medical call operations, and service scheduling. Strong background in coordinating patient information, managing high-volume calls, and supporting clinical workflows using EHR systems. Seeking a remote Schedule Specialist role where organization, accuracy, and patient-centered communication are essential.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Ochsner Health
09.2024 - Current
- Schedule and coordinate patient appointments while verifying demographic and insurance information
- Manage high-volume inbound calls, addressing patient needs with accuracy and professionalism
- Utilize Epic EHR to document encounters and update patient records
- Communicate with clinical teams to resolve scheduling issues and appointment changes
- Ensure compliance with HIPAA and organizational policies
Beauty Sales Manager
JCPenney
03.2024 - 08.2024
- Developed and implemented promotional strategies to increase product visibility and customer engagement.
- Trained and mentored team members on product knowledge and sales techniques to enhance performance.
- Analyzed sales data to identify trends and optimize inventory management for beauty products.
- Coordinated efforts with cross-functional teams to implement in-store events aimed at increasing brand awareness.
- Analyzed competitor activities and industry trends to optimize pricing strategies.
- Managed inventory effectively, ensuring optimal stock levels for high-demand products.
- Facilitated training sessions for new employees on product knowledge and sales techniques.
Administrative Assistant
Express Employment
03.2023 - 04.2024
- Managed scheduling and calendar coordination for executives, ensuring efficient time management.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Assisted in preparing reports and presentations, enhancing communication with stakeholders.
- Streamlined office procedures to improve workflow and reduce operational delays.
Medical Aesthetician
Esther Salon & Beauty
01.2020 - 02.2023
- Provided medical aesthetic services while managing client scheduling and follow-up
- Maintained detailed client records and treatment documentation
- Delivered patient-centered care with strong attention to safety and communication
- Balanced clinical services with administrative coordination
Education
Certificate - Cosmetology
Aveda Institute
Baton RougeHigh School Diploma - undefined
Hammond High School
01.2009
Skills
- Patient Scheduling & Coordination
- Healthcare Call Center Operations
- EHR / EMR Documentation
- High-Volume Inbound & Outbound Calls
- Referral & Appointment Management
- Patient Intake & Health History Collection
- HIPAA Compliance
- Time Management & Multitasking
- Microsoft Outlook Teams Workday
- Social media content
- Creative makeup application
- Client relationship building
- Makeup application
- Sales and upselling
Timeline
Patient Access Representative
Ochsner Health
09.2024 - Current
Beauty Sales Manager
JCPenney
03.2024 - 08.2024
Administrative Assistant
Express Employment
03.2023 - 04.2024
Medical Aesthetician
Esther Salon & Beauty
01.2020 - 02.2023
High School Diploma - undefined
Hammond High School
Certificate - Cosmetology
Aveda Institute