Summary
Overview
Work History
Education
Skills
Languages
Timeline
Additional Activities
Generic

Norma Aime Vásquez Díaz

Itanhangá

Summary

Experienced and motivated professional with over 20 years of expertise in consular services and maritime operations. Strong skills in effective communication, document management, problem-solving, and multicultural collaboration. Proven adaptability, with swift capacity to learn and apply new skills, resilience in dynamic environments. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

33
33
years of professional experience

Work History

General Secretary

Merchant Marine Consulate General of the Republic of Panama
11.2000 - 11.2023
  • Provided consular assistance and administrative support to maritime companies
  • Registered vessels, processed ownership changes, and issued certificates
  • Issued maritime safety certificates (MSMC, CSR, ISPS, etc.)
  • Drafted official letters, notifications, and circulars
  • Prepared monthly accounting reports and verified documentation
  • Sold logbooks and crew records
  • Developed expertise in international maritime documentation

Receptionist

Seprof Serviços Professionais Ltda.
03.1999 - 08.2000
  • Welcomed visitors and organized scheduled appointments
  • Handled customer service and resolved inquiries
  • Enhanced interpersonal communication and client-focused service

Consular Secretary / Maritime Affairs Assistant

Consulate General of the Republic of Panama
01.1994 - 01.1997
  • Assisted the public and scheduled consular services
  • Drafted official correspondence
  • Supported the maritime sector with crew certification and form processing

Research Fellow – “HU MELHOR” Project (Research & Marketing)

Clementino Fraga Filho University Hospital
01.1991 - 01.1992
  • Conducted field research to improve hospital services
  • Collaborated with marketing and research teams
  • Developed analytical and teamwork skills

Education

Bachelor’s Degree - Social Communication – Advertising and Marketing

Federal University of Rio de Janeiro (UFRJ)
07.1995

Intensive Executive Secretary Course - undefined

National Institute of Specialization (INE)
10.1999

Bachelor’s Degree - Bilingual Commerce

Panama Commercial Institute
12.1986

Skills

  • Microsoft Word, Excel (Intermediate), PowerPoint
  • Maritime documentation and certifications (Panamanian registry)
  • Consular writing: letters, notifications, certifications, circulars
  • Public research methodology
  • Basic knowledge of finance and consular accounting
  • Document preparation
  • Customer service
  • Keyboarding skills
  • Organization
  • Appointment scheduling
  • File management
  • Accounts receivable and payable
  • Office correspondence
  • Confidentiality
  • Filing experience
  • Teamwork and collaboration
  • Fast learner
  • Attention to detail
  • Problem-solving abilities
  • Adaptability and flexibility
  • Customer and client relations

Languages

Spanish: Fluent
Portuguese: Fluent
English: Intermediate

Timeline

General Secretary

Merchant Marine Consulate General of the Republic of Panama
11.2000 - 11.2023

Receptionist

Seprof Serviços Professionais Ltda.
03.1999 - 08.2000

Consular Secretary / Maritime Affairs Assistant

Consulate General of the Republic of Panama
01.1994 - 01.1997

Research Fellow – “HU MELHOR” Project (Research & Marketing)

Clementino Fraga Filho University Hospital
01.1991 - 01.1992

Intensive Executive Secretary Course - undefined

National Institute of Specialization (INE)

Bachelor’s Degree - Bilingual Commerce

Panama Commercial Institute

Bachelor’s Degree - Social Communication – Advertising and Marketing

Federal University of Rio de Janeiro (UFRJ)

Additional Activities

                                                                                                                                             

Secretaries Club of Consulates in Rio de Janeiro                                                            

A collaborative network dedicated to exchanging best practices in protocol, document management, and public relations within the consular community. Members actively participate in cultural events, build partnerships with local hospitality services, and engage in national celebrations. The group fosters mutual support, continuous professional development, and shared solutions to consular challenges.

Norma Aime Vásquez Díaz