Norma Aime Vásquez Díaz
Itanhangá
Summary
Experienced and motivated professional with over 20 years of expertise in consular services and maritime operations. Strong skills in effective communication, document management, problem-solving, and multicultural collaboration. Proven adaptability, with swift capacity to learn and apply new skills, resilience in dynamic environments. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
33
33
years of professional experience
Work History
General Secretary
Merchant Marine Consulate General of the Republic of Panama
11.2000 - 11.2023
- Provided consular assistance and administrative support to maritime companies
- Registered vessels, processed ownership changes, and issued certificates
- Issued maritime safety certificates (MSMC, CSR, ISPS, etc.)
- Drafted official letters, notifications, and circulars
- Prepared monthly accounting reports and verified documentation
- Sold logbooks and crew records
- Developed expertise in international maritime documentation
Receptionist
Seprof Serviços Professionais Ltda.
03.1999 - 08.2000
- Welcomed visitors and organized scheduled appointments
- Handled customer service and resolved inquiries
- Enhanced interpersonal communication and client-focused service
Consular Secretary / Maritime Affairs Assistant
Consulate General of the Republic of Panama
01.1994 - 01.1997
- Assisted the public and scheduled consular services
- Drafted official correspondence
- Supported the maritime sector with crew certification and form processing
Research Fellow – “HU MELHOR” Project (Research & Marketing)
Clementino Fraga Filho University Hospital
01.1991 - 01.1992
- Conducted field research to improve hospital services
- Collaborated with marketing and research teams
- Developed analytical and teamwork skills
Education
Bachelor’s Degree - Social Communication – Advertising and Marketing
Federal University of Rio de Janeiro (UFRJ)
07.1995
Intensive Executive Secretary Course - undefined
National Institute of Specialization (INE)
10.1999
Bachelor’s Degree - Bilingual Commerce
Panama Commercial Institute
12.1986
Skills
- Microsoft Word, Excel (Intermediate), PowerPoint
- Maritime documentation and certifications (Panamanian registry)
- Consular writing: letters, notifications, certifications, circulars
- Public research methodology
- Basic knowledge of finance and consular accounting
- Document preparation
- Customer service
- Keyboarding skills
- Organization
- Appointment scheduling
- File management
- Accounts receivable and payable
- Office correspondence
- Confidentiality
- Filing experience
- Teamwork and collaboration
- Fast learner
- Attention to detail
- Problem-solving abilities
- Adaptability and flexibility
- Customer and client relations
Languages
Spanish: Fluent
Portuguese: Fluent
English: Intermediate
Timeline
General Secretary
Merchant Marine Consulate General of the Republic of Panama
11.2000 - 11.2023
Receptionist
Seprof Serviços Professionais Ltda.
03.1999 - 08.2000
Consular Secretary / Maritime Affairs Assistant
Consulate General of the Republic of Panama
01.1994 - 01.1997
Research Fellow – “HU MELHOR” Project (Research & Marketing)
Clementino Fraga Filho University Hospital
01.1991 - 01.1992
Intensive Executive Secretary Course - undefined
National Institute of Specialization (INE)
Bachelor’s Degree - Bilingual Commerce
Panama Commercial Institute
Bachelor’s Degree - Social Communication – Advertising and Marketing
Federal University of Rio de Janeiro (UFRJ)
Additional Activities
Secretaries Club of Consulates in Rio de Janeiro
A collaborative network dedicated to exchanging best practices in protocol, document management, and public relations within the consular community. Members actively participate in cultural events, build partnerships with local hospitality services, and engage in national celebrations. The group fosters mutual support, continuous professional development, and shared solutions to consular challenges.