Resumo
Customer-focused professional with experience in Customer Success, Sales, Lead Generation, Customer Support, and Client Relationship Management.
Experienced in customer onboarding, CRM management, customer training, and identifying growth opportunities through upselling strategies. International experience in Austria through a cultural exchange program, demonstrating adaptability, independence, and strong communication skills in multicultural environments.
Seeking opportunities in Customer Success, Sales Development, Business Development, Customer Support, or Account Management roles.
Visão geral
1
1
Certification
4
4
years of professional experience
Experiência profissional
Customer Success Specialist
In8 Holding - Dot8
Belo Horizonte, Brazil
2025.12 - Current
* Provide customer support and relationship management for clients.
* Conduct onboarding sessions and customer training.
* Present product updates, improvements, and new features.
* Support using platforms such as RD Station, Vindi, Autentique, and Envia.
* Identify upselling opportunities and contribute to account growth.
* Collaborate with internal teams to improve customer satisfaction and retention.
Sales Representative
FISK
Pedro Leopoldo, Brazil
2025.07 - 2025.11
* Conducted active prospecting and lead generation activities.
* Sold language courses.
* Provided customer consultations both online and in person.
* Created promotional content for social media platforms.
* Assisted in organizing educational events and student activities.
* Contributed to customer acquisition and sales growth initiatives
Au Pair
Au Pair World
, Austria
2024.11 - 2025.06
* Lived and worked with an international host family.
* Developed strong adaptability and cross-cultural communication skills.
* Communicated daily in English within a multicultural environment.
* Managed responsibilities independently while living abroad.
* Strengthened problem-solving, organization, and interpersonal skills.
Receptionist
Bodytech Savassi
Belo Horizonte, Brazil
2022.12 - 2023.08
* Delivered customer service and front-desk support.
* Assisted with membership sales and customer retention.
* Conducted customer prospecting activities.
* Maintained customer records using CRM systems.
* Supported daily administrative operations.
Formação acadêmica
Web Development
2025 - 2026.10
HTML, CSS, JavaScript, APIs, Git & GitHub, Responsive Web Dev, Programming Fundamentals
High School Diploma -
Habilidades e competências
- Remote Customer Support
- Customer Training & Onboarding
- CRM Systems Proficiency
- Creative Problem-Solving
- Strong Written and Verbal Communication
- Time Management & Organization
Languages
Português
First language
English
Advanced
Spanish
Intermediate
German
Elementary
Certificados
Santander Open Academy – Customer Service Course
Pedro Leopoldo, Brazil | 2022
- Completed training focused on customer service excellence and effective communication.
- Developed skills in customer interaction, problem-solving, and service quality.
- Learned best practices for handling customer needs and delivering positive customer experiences.
Young Protagonists Program
Caeté, Brazil - 2019
- Selected for a youth development program focused on leadership, responsibility, citizenship, and essential life skills.
- Engaged in activities that encouraged autonomy, critical thinking, teamwork, and active participation in school and community environments.
- Developed communication, self-confidence, and interpersonal skills through collaborative projects and educational activities.
Linha do tempo
Customer Success Specialist - In8 Holding - Dot8
2025.12 - Current
Sales Representative - FISK
2025.07 - 2025.11
Au Pair - Au Pair World
2024.11 - 2025.06
Receptionist - Bodytech Savassi
2022.12 - 2023.08
Tripleten - , Web Development
2025 - 2026.10
E.E. Magno Claret - High School Diploma,