Nuria Alejandra Silva
Sao Paulo
Summary
As Results-Oriented professional and as Economist, dedicated to meeting team performance objectives and achieving set targets. Offering more than 5 years of leadership experience in Banking, Fintech and Software Industries. Valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements, and also committed to high standards of product inspections and customer service. Adept at collaborative with various departments for comprehensive quality control, key business procedures and improved results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
QA Team Lead
Hicx Solutions
08.2021 - Current
- Adapted procedures to mitigate issues and improve deficiencies on more than 20 customers
- Collaborated with cross-functional teams to identify areas for improvement in the development process.
- Streamlined QA processes for faster issue identification and resolution, improving overall product performance.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Quality Assurance Team Lead
Banco Galicia
10.2016 - 05.2019
- Worked as Quality Assurance Team Leader on Credit online platforms, supervised day to day, monitoring all Testing and Functional Operations in coordination with another involved Teams
- Reduced product release delays by streamlining the bug tracking and reporting process.
- Coached and motivated 10-person as QA team, committed to develop competencies.
- Assisted Manager Operations, and Operations Team Leaders for different operation departments and involved areas.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Functional & Operations Analyst
Banco Galicia
08.2014 - 09.2016
- Testing and analysis of Integrated Financial System Area (SIAF - FPA), software used on fixed income security Desk-more than 100 operations closed
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined business processes by conducting thorough requirements analysis and providing actionable recommendations.
Research Associate SemiSenior
S&P Capital IQ
03.2014 - 07.2014
- Compelled information about public companies located in Brazil and Portugal with discriminated information regarding issued shares and capital . Mote than 50 companies analyzed and updated
- Enhanced research efficiency by streamlining data collection and analysis processes.
- Managed complex databases to ensure accuracy and accessibility of critical information. Managed 35 incoming calls, email and relationship with stakeholders
Investment Specialist
ICAP
04.2013 - 12.2013
- Developed strong relationships with clients, ensuring trust and loyalty through consistent communication and personalized service. Owned 33 clients on the portfolio
- Collaborated with internal teams to develop innovative investment strategies, enhancing client portfolios and driving growth.
Data & Applications Specialist
Thomson Reuters
02.2009 - 02.2013
- Enhanced application functionality by identifying and resolving software issues in a timely manner., more than 20 issues resolved per day
- Streamlined user experience with the continuous improvement of application features and design.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions, creating long-lasting and trusting relationships with clients
- Developed comprehensive training materials that facilitated faster customer proficiency with the product, more than 50 documents and updating on the application per year
Focal Point
InfoPrint Solutions
05.2007 - 02.2009
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
MBA - Market Capital & Fintech
Universidad Católica Argentina-UCA
Buenos Aires, C08.2021
Bachelor of Science - Economics
Universidad Católica Argentina-UCA
Buenos Aires12.2005
Skills
- Siebel/CRM (Oracle), Access and Lotus Notes
- Microsoft Office
- 3000XTRA, Reuters Trader for Latam, Eikon (FX, Commodity Full, For Agriculture and all other variants of Eikon) Power Plus Pro, Reuters Freight View
- SIAF-Portfolio
- SAP (credit module, FI)
- JIRA/Confluence/Kanban
- Agile Methodologies
- Client Communication
- Mentorship and Training
- Customer Satisfaction
- Customer Account Management
- Process improvement
Certification
Cultural Management Congress (National Endowment for the Arts)Seminar on Cultural Economics and Heritage (National Endowment for the Arts)Seminar on Market Speculative Behavior and Junk Bonds (Ariel Mass, UCA)Investment Funds Seminar for Latin America (CEPAL)Thomson Reuters Eikon Certification
Languages
Portuguese
Advanced
C1
English
Advanced
C1
Spanish
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
QA Team Lead
Hicx Solutions
08.2021 - Current
Quality Assurance Team Lead
Banco Galicia
10.2016 - 05.2019
Functional & Operations Analyst
Banco Galicia
08.2014 - 09.2016
Research Associate SemiSenior
S&P Capital IQ
03.2014 - 07.2014
Investment Specialist
ICAP
04.2013 - 12.2013
Data & Applications Specialist
Thomson Reuters
02.2009 - 02.2013
Focal Point
InfoPrint Solutions
05.2007 - 02.2009
MBA - Market Capital & Fintech
Universidad Católica Argentina-UCA
Bachelor of Science - Economics
Universidad Católica Argentina-UCA
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