Oksana Loginova
Buenos Aires, Buenos Aires F.D.,B
Summary
A software product documentation specialist with over 10 years of experience connecting technical teams and users through clear communication and high-quality documentation. Experienced in developing API documentation, user guides, release notes, and internal workflows. Skilled at managing cross-functional collaboration, improving documentation standards, and ensuring timely delivery of clear, concise materials. Proven ability to identify stakeholder needs and deliver solutions that enhance product adoption and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Document Specialist
Apiqa LLC (agrosooda.kg and Mobile Apps)
12.2022 - Current
- Implemented best practices in documentation standards, reducing the time required for new materials by 20%.
- Authored high-quality technical requirements, use cases, testing reports, user manuals and progress reports, contributing to the company securing $1.5M in investment on time.
- Communicated with cross-functional teams to meet tight documentation deadlines with 100% on-time delivery.
Owner
Hello, Mom (private Language School for Kids)
09.2013 - 07.2021
- Designed and launched an innovative methodology for teaching English to young children, adapted to the local market.
- Established partnerships with 5 kindergartens, reducing advertising costs by 70% and tripling customer lifetime value.
- Managed and traited a team of 4 teachers, expanding operations in different city regions.
Product Specialist
GPST LLC (Smailex Delivery Service)
03.2012 - 08.2013
- Improved conversion rates 20% through analysis of user behavior using Google Analytics and Yandex Metrica.
- Reduced customer support requests by 25% by creating a comprehensive knowledge base, including FAQs and terms of services.
- Designed and revised contextual ad campaigns, achieving a 3% CTR on high-frequency keywords.
Development Manager
AppScale Startup (self-publishing Service)
10.2011 - 01.2012
- Conducted 10+ surveys with executives across Europe and the USA, leading to adjustment in the business model.
- Organized public-facing materials and represented the company at 10+ industry events, earning a spot among the top 20 most promising projects in Europe and Russia in November 2011.
- Participated in functionality testing and introduced new features to clients.
Development Manager
I-Jet LLC (publisher of Social Games)
05.2010 - 10.2011
- Built partnership with 40+ developers and 15+ social networks, driving market expansion globally.
- Led a team of 10 specialists using Jira to prioritize tasks related to game functionality, localization and user experience.
- Spearheaded the localization and community management of games in 7 languages, increasing access to international markets.
Project Manager
SKB Kontur CJSC (developer of SaaS Software)
05.2007 - 10.2011
- Centralized media planning process across all services, implementing unified quality standards.
- Increased advertising budget efficiency by 30% through effective analysis and forecasting tools.
- Streamlined workflows across departments using Asana, ensuring alignment on new service implementation.
Document Specialist
East Wind JSC (telecom Systems Developer)
10.2004 - 05.2007
- Strengthened VIP client partnership, securing a $1M contract.
- Supervised a team of 7 document specialists and analysts, ensuring documentation aligned with company standards.
- Authored 40+ manuals and 30+ product presentations in English, presenting at leading telecom events annually.
Education
Master of Science - Economics
Russian-American University of Applied Economics
Russia06-2006
Bachelor of Science - Mathematics
Ural State University
Russia06-2004
Skills
- Technical writing and documentation
- Structuring information
- Building and optimizing documentation and information workflow processes
- Project and team management
- Cross-functional collaboration
- Client relationship Management
- Data analysis and optimization
- Client relationship management
Timeline
Document Specialist
Apiqa LLC (agrosooda.kg and Mobile Apps)
12.2022 - Current
Owner
Hello, Mom (private Language School for Kids)
09.2013 - 07.2021
Product Specialist
GPST LLC (Smailex Delivery Service)
03.2012 - 08.2013
Development Manager
AppScale Startup (self-publishing Service)
10.2011 - 01.2012
Development Manager
I-Jet LLC (publisher of Social Games)
05.2010 - 10.2011
Project Manager
SKB Kontur CJSC (developer of SaaS Software)
05.2007 - 10.2011
Document Specialist
East Wind JSC (telecom Systems Developer)
10.2004 - 05.2007
Master of Science - Economics
Russian-American University of Applied Economics
Bachelor of Science - Mathematics
Ural State University
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