Olena Danilova

• Maximized customer satisfaction with timely deliveries by coordinating closely with suppliers, carriers, and distribution centers.
• Utilizing logistics software,sales force Revenova and tools to manage daily operations and monitor performance metrics.
• Managed relationships with key suppliers, fostering partnerships that resulted in more favorable pricing terms and improved product availability.
• Collaborated with cross-functional teams to identify opportunities for process improvements, increasing overall operational efficiency.
• -Reply to more then 100 emails every day.
• Handling incoming and outgoing telephone call with customers and drivers.

• Achieved cost savings in transportation expenses by negotiating contracts with carriers and optimizing shipping routes.
• Resolved shipping discrepancies by coordinating customer and courier communications.
• Directed shipping and receiving of wide range of products daily.

-Provide on-the-floor supervision and support to employees and coach and develop them to ensure standards are being maintained

-Have a good understanding of day-to-day expectations, tasks and operations as well as forethought to upcoming events

-Review guest comments, respond to any concerns in a timely and professional fashion

-Ensure that service essentials, steps of service and brand standards are being followed by the team

• Collaborated with cross-functional teams to address quality concerns and develop solutions proactively.
• Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.
• Streamlined production efficiency by optimizing quality control procedures for maximum output.

• Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
• Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Supervised server staff and simultaneously served personal section of tables.