Olivia Poss
Lakeland
Summary
Versatile and detail-oriented document control specialist with 7 years of experience in customer-facing roles. Proficient in Microsoft software and skilled in pharmacy technician services. Proven ability to manage multiple responsibilities and achieve goals in fast-paced environments. As well as work from home experience. Graduated from Plant City High school, with a 5.2 GPA, and a CVA certification. Previously attended Strawberry Crest High School, enrolled in their IB (International Baccalaureate) program. Also obtained a pharmacy technician license. Working in many different fields of jobs has possessed the knowledge of many different traits and skills that deserve to be showcased. Authorized to work in the US for any employer
Overview
7
7
years of professional experience
1
1
Certification
Work History
Staff Assistant III
Aspirion Health Resources
Lakeland, FL
09.2025 - Current
- Providing fast and efficient work ethics to verify medical records are uploaded to accounts to keep productivity flowing. Faxing and using client portals to send appeals and reconsiderations to collect money for hospitals.
Sales Lead/Key Holder
Famous Footwear
Lakeland, FL
11.2025 - 03.2026
- I attend customer needs, organizing the store and follow through floor plans. I’m responsible for counting down the registers and closing up the store for the opening crew.
Document Control Specialist
Aspirion Health Resources
Lakeland, FL
01.2024 - 09.2025
- Handling medical records while maintaining the standards of HIPPA. Mailing out records and appeal to patient insurance to have the claim reprocesses. Frequently use pieces of software, software programs, software products, software packages offered by Microsoft. Recently, the goal of 264 accounts were completed by the end of the week, in a 5-day period, ensuring the movement of the appeals. Working in the background of the peoples medical necessities.
Certified Pharmacy Technician
Walgreens
Brandon, FL
06.2022 - 12.2023
- Operated software to efficiently aid customers with a pleasant shopping experience. Achieved and passed the state board exam for my Pharmacy Technician license.
Shift Leader/Manager
Walgreens
Brandon, FL
06.2022 - 12.2023
Delivery Driver
NAPA Auto Parts
Plant City, FL
05.2022 - 09.2022
- Delivering auto parts to mechanic shops within the city to provide the upmost best customer service. Being on time was important, but also making sure the parts were handled with care.
Wal-Mart Associate
Walmart
Plant City, FL
05.2021 - 02.2022
Hostess
Harry's Seafood Bar and Grille
Lakeland, FL
03.2021 - 06.2021
Sales Associate
Victoria's Secret
Brandon, FL
10.2020 - 03.2021
Part Time Sales Associate
rue21
Plant City, FL
03.2019 - 08.2020
Education
None - undefined
Strawberry Crest High School
High school diploma - undefined
Plant City High School
Plant City, FL03-2020
Skills
- Customer Service
- Retail Sales
- Data collection
- Sales
- Food Preparation
- Laundry
- Cashiering
- Microsoft Office
- Pet Sitting
- Cash handling
- Working with people with autism
- Office experience
- Animal Restraint
- Pet Care
- Animal Care
- Pharmacy Technician Experience
- Pet Grooming
- Computer Literacy
- Management
- Shift management
- Animal Handling
- Veterinary Assistant
- Veterinary Technician Experience
- Computer Skills
- Dog Handling
- Night audit
- POS
- Front Desk
- Kennel Experience
- Medical records
- Team management
Certification
- Registered Pharmacy Technician September 2023 to December 2024
- CVA June 2020 to December 2021
- Driver's License
Timeline
Sales Lead/Key Holder
Famous Footwear
11.2025 - 03.2026
Staff Assistant III
Aspirion Health Resources
09.2025 - Current
Document Control Specialist
Aspirion Health Resources
01.2024 - 09.2025
Certified Pharmacy Technician
Walgreens
06.2022 - 12.2023
Shift Leader/Manager
Walgreens
06.2022 - 12.2023
Delivery Driver
NAPA Auto Parts
05.2022 - 09.2022
Wal-Mart Associate
Walmart
05.2021 - 02.2022
Hostess
Harry's Seafood Bar and Grille
03.2021 - 06.2021
Sales Associate
Victoria's Secret
10.2020 - 03.2021
Part Time Sales Associate
rue21
03.2019 - 08.2020
None - undefined
Strawberry Crest High School
High school diploma - undefined
Plant City High School