Omnita Danielle Jean Simon
Cascavel-Parana
Summary
Detail-oriented professional skilled in problem-solving and communication. Assists customers with product and service-related issues, ensuring timely resolutions that meet their needs. Supports operational procedures while adhering to safety standards, contributing to a collaborative team environment.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Logistic Assistant
Mercado Livre
Cascavel-Parana
05.2026 - Current
- Monitored product status throughout logistics process to ensure timely delivery.
- Supported daily logistics and warehouse operations.
- Worked collaboratively with the logistics team to support efficient daily operations.
- Assisted with inventory control and organised products to enhance accessibility.
- Supported product receiving, checking, sorting, and movement processes.
- Followed operational procedures and safety standards.
Customer Service Representative
Alorica
Santo Domingo-Domincan Republic
11.2021 - 03.2026
- Handled customer inquiries regarding products, services, billing, and technical concerns, providing clear solutions and improving overall experience.
- Delivered customer service and technical support through phone, chat, and email, ensuring timely resolution of customer queries.
- Diagnosed and resolved product and service-related issues, enhancing customer satisfaction and retention.
- Documented customer interactions and escalated complex cases.
Education
Accounting
University INCE
Dominican RepublicSkills
- Logistics coordination
- Product handling
- Technical troubleshooting
- Technical support
- Customer support
- Microsoft Excel
- Problem solving
- Multilingual communication
- Communication skills
Languages
English
Advanced
C1
French
Proficient
C2
Spanish
Proficient
C2
Timeline
Logistic Assistant
Mercado Livre
05.2026 - Current
Customer Service Representative
Alorica
11.2021 - 03.2026
Accounting
University INCE