Pablo Rosendo
Petrópolis - RJ
Summary
Confident Regional Operations Manager with vibrant and outgoing personality. Over [Number] years of experience leading, organizing and managing large diverse teams in [Industry] industry. Dedicated to representing companies well at all times while driving forward performance.
Overview
16
16
years of professional experience
Work History
International Commercial Operations Manager
Litoral Verde Viagens
Petrópolis - RJ
04.2022 - Current
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
HR Consultant
Orange Business Services
Petrópolis - RJ
08.2014 - 05.2021
- Devised strategies to orientate, train and direct staff to achieve corporate objectives.
- Developed staffing strategies to fill vacancies and define position allocations.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Utilized global HR frameworks to drive core HR processes, projects and initiatives within region.
- Liaised with management and employees to answer inquiries, administer contracts and support problem resolution.
Sales Consultant
Litoral Verde Viagens
Petrópolis - RJ
11.2010 - 08.2014
- Worked with fellow sales team members to achieve group targets.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Listened to customers to understand needs and refer to optimal services.
Front Desk Coordinator
Solar Do Imperio Hotel
Petrópolis - RJ
05.2010 - 09.2010
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
HR Assistant
Radisson Victoria Plaza Hotel
Montevideo
01.2010 - 05.2010
- Handled sensitive and confidential employee information with complete discretion.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Processed onboarding paperwork for new hires and rehires.
Front Desk Supervisor
Radisson Victoria Plaza Hotel
Montevideo
10.2008 - 12.2009
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Front Desk Agent
Radisson Victoria Plaza Hotel
Montevideo
10.2008 - 08.2009
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Front Desk Clerk
Melia Montevideo
Montevideo
11.2007 - 09.2008
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Técnico Em Gestão De Recursos Humanos - Human Resources Management
UNIFASE
Petrópolis, Rio De Janeiro12.2019
Bachelor of Science - Business Administration And Management
Universidad Catolica Del Uruguay
Montevideo, Uruguay03.2007
Skills
- Training Management
- Focus and Follow-Through
- Problem Anticipation and Resolution
- Goal Setting
Languages
Spanish, Portuguese
First Language
English
Upper Intermediate
B2
Timeline
International Commercial Operations Manager
Litoral Verde Viagens
04.2022 - Current
HR Consultant
Orange Business Services
08.2014 - 05.2021
Sales Consultant
Litoral Verde Viagens
11.2010 - 08.2014
Front Desk Coordinator
Solar Do Imperio Hotel
05.2010 - 09.2010
HR Assistant
Radisson Victoria Plaza Hotel
01.2010 - 05.2010
Front Desk Supervisor
Radisson Victoria Plaza Hotel
10.2008 - 12.2009
Front Desk Agent
Radisson Victoria Plaza Hotel
10.2008 - 08.2009
Front Desk Clerk
Melia Montevideo
11.2007 - 09.2008
Técnico Em Gestão De Recursos Humanos - Human Resources Management
UNIFASE
Bachelor of Science - Business Administration And Management
Universidad Catolica Del Uruguay
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