Pamela Kulicz
Key Account Manager
Sao Paulo,SP
Summary
Dynamic professional with a robust background at Align Technology Brasil, excelling in key account management and cross-functional collaboration. Collaborated speaker network development across Latin America, enhancing brand presence and client relationships. Proven mentor with a knack for workflow optimization, significantly boosting team productivity and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Speaker Management Specialist
Align Technology Brasil
01.2024 - Current
- Management and continuous development of the brand's speaker network throughout Latin America.
- Regular visits to the speakers to identify needs and opportunities for improvement.
- Development of effective solutions with various areas of the company.
- Creation and management of training programs to prepare speakers, ensuring alignment with the company's vision and objectives.
- Strengthen the brand presence through the professional development of speakers.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Customer Care Trainer V
Align Techonoly Brasil
02.2023 - 01.2024
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Create and monitor performance metrics and feedback system.
- Support the leadership team with performance-based decisions and employee development track.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Customer Care Trainer IV
Align Techonology Brasil
01.2022 - 01.2023
- Collaborated with subject matter experts to create accurate training content.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Boosted training session effectiveness with integration of multimedia tools.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Customer Sucess Assistant
Align Technolgy Brasil
04.2021 - 12.2021
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Dentist
RedeOrto Clinic
01.2021 - 04.2021
- Removed impacted and non-restorable teeth, both during surgeries, and day-to-day procedures.
- Performed root canal procedures to treat nerve and dental pulp issues and prevent further damage to teeth and gums.
- Created individualized treatment plans to maintain or restore oral health of patients.
- Prescribed medication to improve recovery and control pain after procedures.
- Educated patients on proper home care routines aimed at reducing plaque buildup leading to gum disease and tooth decay over time.
Intern Dentist
Fundecto USP
01.2019 - 06.2020
- Supported senior dentists with complex dental procedures, such as extractions, root canals, and restorations, contributing to successful outcomes for patients.
- Improved patient comfort by providing thorough explanations of dental procedures and addressing concerns.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
Education
MBA - Business Management, Finance And Value Creation
Pontificia Universidade Católica (PUC-RS)
São Paulo, Sao Paulo, Brazil 05.2001 -
Bachelor of Science - Dentistry
Universidade De São Paulo (USP)
São Paulo, Sao Paulo, Brazil 05.2001 -
Skills
Key Account Management
Client Relationship Building
Cross-Functional Collaboration
Workflow Optimization
Problem-Solving
Mentoring abilities
Accomplishments
President of the Study Club of Patients with Needs at the University of São Paulo (2021)
Director of Promotion for the Brazilian University Dentistry Congress (2020)
Languages
English
Spanish
Timeline
Speaker Management Specialist
Align Technology Brasil
01.2024 - Current
Customer Care Trainer V
Align Techonoly Brasil
02.2023 - 01.2024
Customer Care Trainer IV
Align Techonology Brasil
01.2022 - 01.2023
Customer Sucess Assistant
Align Technolgy Brasil
04.2021 - 12.2021
Dentist
RedeOrto Clinic
01.2021 - 04.2021
Intern Dentist
Fundecto USP
01.2019 - 06.2020
MBA - Business Management, Finance And Value Creation
Pontificia Universidade Católica (PUC-RS)
05.2001 -
Bachelor of Science - Dentistry
Universidade De São Paulo (USP)
05.2001 -
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