Pamela Vizigal
Summary
Enthusiastic Risk Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Excellent reporting and documentation skills.
Overview
13
13
years of professional experience
Work History
Senior Manager LatAm, Disputes
Adyen
2023.02 - Current
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures for the Disputes global team.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Revitalized underperforming product lines by analyzing sales data, leading to focused improvement efforts and increased profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Boosted team member productivity in 27% by enhancing performance monitoring and instituting motivational approaches.
- Coordinated cross-departmental projects to improve product delivery timelines, enhancing customer satisfaction.
Risk Manager LatAm
TikTok
2021.12 - 2023.01
- Increased stakeholder confidence with detailed risk assessment reports, outlining potential impacts and mitigation strategies.
- Implemented continuous improvement process for risk management program, ensuring it remains aligned with changing business needs and external challenges.
- Optimized risk reporting mechanisms, allowing for real-time monitoring and management of key risk indicators.
- Improved risk response agility by establishing dedicated risk response team equipped with necessary tools and authority.
- Streamlined communication channels between various departments, ensuring timely sharing of critical risk information.
- Developed comprehensive risk management policies for minimizing operational vulnerabilities, leading to robust corporate risk posture.
- Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
- Conducted in-depth market analysis to identify emerging risks and opportunities, informing strategic planning and competitive positioning.
Risk Officer
Adyen
2019.10 - Current
- Completed statistical reviews to uncover trends, patterns and variations.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Developed, deployed and enhanced procedures to reduce institution's exposure to fraud.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
Risk Management Supervisor
PayU
2019.06 - 2022.10
- Eliminated downtime and maximized revenue by providing top project quality control.
- Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
- Developed, deployed and enhanced procedures to reduce institution's exposure to fraud.
Fraud Prevention Supervisor
Mercado Livre
2017.05 - 2019.05
- Responsible for an ongoing relationship with a core group of enterprise and strategic level merchants. The main objectives are to maintain maximum satisfaction among the enterprise and strategic account base, to serve as the liaison between the merchant and Mercado Pago for all fraud communication and to actively participate in the development and ongoing risk mitigation for large, strategic accounts.
- Tight coordination with a wide range of teams, including Financial Services, Analytics, Chargeback's, Large Merchant Account Managers, LMS Underwriting and Scoring teams (internal and external).
- Massive data analysis ir order to help decision-making.
- Also targeted an increase from 35% to 60% of approval rate on manual revision as well as the reduction and maintenance of cbk rate in 0.4% (2018)
- Manage prevention of losses, adjusting processes, identifying bugs in systems and proposing solutions
- Focal point of relationship with risk and fraud thirdparty companies, to adjust rules and propose improvements on their system in order to achieve merchants expectations
- Monitoring the schedule of the projects with other teams (IT,MKT, Sales)
- Development of functional definitions, documentation and listing of business process
- Responsible for weekly CBK and approval rate performance presentations for the senior manager, with new insights, based on analytics and information o dashboards (Tableau)
- Responsible for the new process of contestation, drawing the flow, documentation needed for disputes, contracting new team members and training them to identify fraud profiles.
Latam Risk Speclialist
PayPal
2012.01 - 2017.05
- Risk Ops Merchant Support Specialist is the point of contact for all operational risk issues for Strategic / Enterprise accounts.
- Responsible for building an on-going and equally accountable relationship with a core group of strategic merchants with a shared goal to mitigate risk and fraud losses. This is achieved through creating and implementing tailored solutions to minimize merchant fraud losses
- Also completing root-cause analyses of “Large Loss” accounts and working with merchants with excessive chargeback issues.
Education
No Degree - Operations Management And Supervision
FGV
Sao PauloNo Degree - Competitive Intelligence
ESPM
Sao PauloMBA - Marketing
Fundação Santo André
Santo André12.2012
Bachelor of Science - Marketing
Faculdade Editora Nacional
Sao Caetano Do Sul12.2006
Skills
Operational Resilience
- Governance, Risk, and Compliance
- Effective Communication
- Problem-solving aptitude
- Project Management
- Chargeback Recovery
- Risk mitigation strategies
- Stakeholder Management
Languages
English
Advanced
C1
Spanish
Elementary
A2
Portuguese
Bilingual or Proficient (C2)
Timeline
Senior Manager LatAm, Disputes
Adyen
2023.02 - Current
Risk Manager LatAm
TikTok
2021.12 - 2023.01
Risk Officer
Adyen
2019.10 - Current
Risk Management Supervisor
PayU
2019.06 - 2022.10
Fraud Prevention Supervisor
Mercado Livre
2017.05 - 2019.05
Latam Risk Speclialist
PayPal
2012.01 - 2017.05
No Degree - Operations Management And Supervision
FGV
No Degree - Competitive Intelligence
ESPM
MBA - Marketing
Fundação Santo André
Bachelor of Science - Marketing
Faculdade Editora Nacional
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