Paola Freire
Brasília
Summary
Goal-oriented manager with distinguished experience in Payment Industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Expertise in building partnerships, retaining key accounts and enhancing profit channels. Collaborative and strategic leader with robust background in customer relationship management.
Overview
19
19
years of professional experience
Work History
Manager of Account Management
Mastercard
08.2017 - Current
- Responsible for South region in Brazil + The biggest Mastercard Account in Brazil.
- Work with Government Accounts (Banks), Credit Unions, Acquires and Retailers.
- Manage day-to-day work & establishes effective communication and relationship with senior decision makers within client management
- Analyzes and leverages multiple aspects of client's organizational systems & culture in sales process
- Understands and executes on consultative selling techniques and achieves positive and measurable results
- Works cross functionally with other sales teams, product management, marketing, operations and legal to identify opportunities, design and deliver targeted customer focused proposals.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded P&L and increased profitability through effective sales strategy and business planning.
Executive Director
.Valloo
10.2004 - 08.2016
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Education
MBA - Business
Don Cabal
Minas Gerais - Brazil12.2021
No Degree - English
Cultural Exchange
Australia03.2017
Bachelor of Law - Law
IESB - Instituto De Educação Superior De Brasília
Brasília - Brazil07.2008
Skills
- Customer Relationship Management
- Persuasive Negotiations
- Business Objective Analysis
- Critical Thinking
- Highly motivated self-starter
- Curiosity
Accomplishments
- Responsible to grow 45% in NET Revenue and 46% in Services
- Deals won with great performance: 2pp gain in market share.
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Manager of Account Management
Mastercard
08.2017 - Current
Executive Director
.Valloo
10.2004 - 08.2016
MBA - Business
Don Cabal
No Degree - English
Cultural Exchange
Bachelor of Law - Law
IESB - Instituto De Educação Superior De Brasília
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