Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesManager

Papa Mbaye

Poughkeepsie, New York,NY

Summary

Dynamic Sales Manager with a proven track record at Friendly Honda, excelling in relationship building and sales strategy development. Achieved gold master status by consistently exceeding sales targets and enhancing customer satisfaction through effective communication and solution selling. Empowered high-performing teams, driving revenue growth and fostering a culture of continuous improvement.

Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.

Knowledgeable sales professional with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Goal-oriented manager with distinguished experience in the automotive business and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Accomplished Sales Manager offering 28 years of experience developing and maximizing car sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

Dynamic individual with hands-on experience in sales and customer satisfaction and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

29
29
years of professional experience

Work History

Sales Manager

Friendly Honda
02.2009 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Assisted the sales team in attaining great customer retention.
  • Helped in the acquisition of vehicles through customer trade appraisals.
  • Consistently worked to meet or exceed monthly sales targets through diligent effort and persistence in closing deals.
  • Helped the sales team in understanding the Friendly Honda way of doing business which I am true believer of.
  • Worked and structured deals consistently and successfully.
  • Increased sales revenue by following and implementing effective sales strategies introduced by the General Manager.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.

Sales Associate

Friendly Honda
02.2009 - 03.2016


  • Met and exceeded consistently monthly goals and achieved gold master status per American Honda standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Participated in team meetings and training sessions regularly for continuous professional development within the automobile industry.
  • Collaborated with team members to achieve monthly sales targets.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

Sales Associate

Brandfon Honda
06.1996 - 05.2009
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Met and exceeded consistently monthly goals and achieved gold master status per American Honda standards.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Associate Degree - Business Administration And Management

WESTCHESTER COMMUNITY COLLEGE
VALHALLA

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Motivational skills
  • Product knowledge
  • Verbal and written communication
  • Client relationship management
  • Sales strategy development
  • Strategic planning
  • Positive and upbeat
  • Sales process
  • Sales tracking
  • Goal setting
  • Rapport and relationship building
  • Sales coaching
  • Sales reporting
  • Solution selling
  • Persuasive negotiations
  • Empowers high-performing sales teams
  • Brand-building strategies
  • Prospecting skills
  • Analytical problem solver
  • Performance management
  • CRM software
  • Resolution-oriented

Languages

French
Spanish
Intermediate (B1)
German
Intermediate (B1)

Timeline

Sales Manager

Friendly Honda
02.2009 - Current

Sales Associate

Friendly Honda
02.2009 - 03.2016

Sales Associate

Brandfon Honda
06.1996 - 05.2009

Associate Degree - Business Administration And Management

WESTCHESTER COMMUNITY COLLEGE
Papa Mbaye