Patrick Scully
London
Summary
I’m a people-focused professional with 7+ years experience working in customer success and partnership-style roles, leading teams, building strong relationships, and helping businesses grow through better ways of working.
I have spent the last 3 years living in Canada and travelling, and I’m now moving back to the UK and looking for my next role, with a focus on partnership-driven, collaborative work that delivers real results.
I’m now looking for a new challenge and a career shift, where I can bring my experience in stakeholder management, programme delivery, and team leadership into a role that feels purposeful, collaborative, and values led.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
Sophos
Vancouver
10.2023 - 03.2025
• Customer Success Manager for Sophos’ North American business, supporting primarily US-based enterprise clients and acting as one of the first hires in a newly formed CSM function.
• Played a key role in building the foundations of the team, including shaping CRM workflows and customer outreach programs, and working closely with sales, technical leads, and senior stakeholders to integrate Customer Success into existing processes.
• Identified and developed approximately $2m in upsell opportunities handed over to sales, while consistently ranking as a top performer and achieving 100%+ of target bonus in every quarter.
Customer Success Specialist
Produce8
Vancouver
03.2023 - 08.2023
- Early member of the customer success team, helping shape onboarding from the ground up through automation, clear materials, and close collaboration with leadership
Customer Success Director
Global-e
London
11.2017 - 07.2022
• Led and developed a team of Customer Success Managers, focusing on relationship-building, performance, and professional development
• Owned strategic partnerships with five Tier-1 clients, running regular reviews to assess performance, remove blockers, and drive growth
• Worked closely with senior leadership, product, engineering, and finance teams to deliver complex initiatives and new product features on time
• Drove strong commercial outcomes, including 99–100% retention, $20M+ GMV upsell, $1.5M+ incremental revenue, and 50–60% YoY portfolio growth
Press Assistant
The All England Tennis Club
London
06.2015 - 07.2017
Education
Graduate Diploma - Management
University of Cambridge
Cambridge11-2022
Bachelor of Arts - History And Politics
University of Southampton
Southampton07-2017
Bachelor of Arts - Modern History And Politics
University of Western Ontario
Ontario, Canada04-2016
Skills
Partnerships & Relationship Management
Built and managed long-term partnerships with a wide range of organisations, focusing on trust, shared goals and practical delivery
Owned customer relationships end to end, from early conversations through to ongoing delivery and renewal
Comfortable balancing partner needs with internal priorities to make sure partnerships work on both sides
Stakeholder Engagement
Worked closely with a broad mix of stakeholders, including internal & external senior leaders (C-Level) & a variety of cross departmental (marketing, technical, sales)
Known for being approachable, pragmatic and reliable when working with people at different levels
Confident handling sensitive conversations and resolving issues in a calm, constructive way
Communication & Presentation
Regularly led meetings, reviews and workshops with partners and internal teams
Comfortable presenting to senior audiences and explaining complex topics in plain language
Represented my organisation in partner-facing settings and external meetings
Commercial & Financial Awareness
Used budgets, targets and performance data to guide decisions and track progress
Gained a deeper understanding of financial reporting as part of my Graduate Diploma in Management
Scoped out setting up my own business, creating a fully integrated cash flow, balance sheet & P&L
References
References available upon request.
Timeline
Customer Success Manager
Sophos
10.2023 - 03.2025
Customer Success Specialist
Produce8
03.2023 - 08.2023
Customer Success Director
Global-e
11.2017 - 07.2022
Press Assistant
The All England Tennis Club
06.2015 - 07.2017
Graduate Diploma - Management
University of Cambridge
Bachelor of Arts - History And Politics
University of Southampton
Bachelor of Arts - Modern History And Politics
University of Western Ontario