Paula Lubianca
Porto Alegre
Summary
Aspiring global business professional passionate about driving growth and innovation. With hands-on experience in strategic thinking and creative problem-solving, I love exploring fresh ideas and finding solutions that make an impact. I thrive in team environments, bringing adaptability, strong communication skills, and a knack for project management. My journey so far has allowed me to develop skills in process improvement and stakeholder engagement, as well as in cross-cultural team management. I’m excited to contribute to the success of dynamic global organizations while building expertise in international business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Research Assistant
TECNOPUC
03.2023 - 08.2023
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
International Trade Intern
TK ELEVATOR BRASIL
07.2022 - 10.2022
- Collaborated with cross-functional teams to streamline supply chain processes, optimizing efficiency in international transactions.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Participated in international trade shows and conferences, expanding professional network and staying current on industry trends.
- Coordinated closely with legal team to ensure compliance with all relevant national and international laws during negotiations.
- Contributed to the successful expansion of company presence in foreign markets through diligent research and relationship-building efforts.
- Monitored currency fluctuations to advise management on optimal timing for foreign exchange transactions, minimizing financial risk.
- Managed relationships with freight forwarders, ensuring cost-effective shipping solutions for clients while maintaining adherence to deadlines.
- Prepared and processed import documentation according to customs regulations, laws or procedures.
- Tracked shipments processing through customs and other agencies and obtained clearances.
Procurement Intern
TK ELEVATOR BRAZIL
03.2022 - 07.2022
- Reduced order processing time through effective communication with suppliers and internal departments.
- Contributed to annual savings by negotiating contracts with strategic suppliers.
- Conducted market research, identifying potential suppliers for increased competition and better pricing opportunities.
- Ensured data accuracy within the procurement system by regularly updating vendor information, contract details, and pricing agreements.
- Managed purchase orders, ensuring timely delivery and accurate documentation for seamless operations.
- Developed strong relationships with key suppliers through transparent communication and mutual trust-building activities.
- Participated in the development of sourcing strategies that aligned with business goals and minimized supply chain risks.
- Assisted senior procurement staff in driving continuous improvement initiatives across the organization''s supply chain.
Customer Experience Team Leader
AIESEC
07.2021 - 10.2021
- Implemented incentive programs to motivate staff and improve overall customer experience scores.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Optimized the use of CRM software, ensuring accurate tracking of customer interactions and enhancing overall team performance.
- Managed a team of customer service representatives, providing guidance and support to help them reach their full potential.
- Coordinated training sessions for new hires, ensuring they were equipped with the necessary skills to provide excellent customer service from day one.
- Established communication protocols within the team, facilitating efficient information flow between departments.
- Resolved complex customer issues by collaborating with other departments and finding creative solutions.
- Developed and maintained positive relationships with key customers to ensure long-term loyalty.
- Reduced employee turnover by fostering a positive work environment that encouraged open communication and personal growth opportunities.
- Conducted regular performance reviews for team members, providing constructive feedback and setting achievable goals.
- Documented customer interactions in internal database to maintain customer service history details.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Coordinated a team of engaged women who delivered amazing experiences for each customer achieving results promptly, while maintaining a welcoming and friendly environment.
International Project Manager
SB SHOP
01.2021 - 07.2021
- Established strong relationships with clients, resulting in increased repeat business and referrals.
- Led stakeholder meetings that facilitated transparent discussions regarding progress updates and issue resolutions throughout the entire project lifecycle.
- Streamlined communication processes for enhanced collaboration among diverse project stakeholders from different nationalities.
- Championed process improvements that resulted in reduced project timelines without compromising quality standards.
- Fostered open communication channels between cross-functional global teams, leading to more efficient decision-making processes.
- Managed cultural differences effectively to promote a harmonious working environment among international team members.
Education
BBA - International Business
PUCRS
Porto Alegre, RS12-2024
Skills
- Cross Cultural Communication
- Strategic Thinking
- Adaptability and Flexibility
- Project Management
- Market Research and Analysis
- Negotiation and Active Listening
- Stakeholder Engagement
- Financial Acumen
- Leadership and Team Collaboration
- Problem Solving and Innovation
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Italian
Advanced (C1)
French
Upper intermediate (B2)
Hebrew
Beginner (A1)
Certification
- Data Analysis & Interpretation Skills Certificate – Coursera or edX platforms offer various courses by accredited institutions.
Timeline
Research Assistant
TECNOPUC
03.2023 - 08.2023
International Trade Intern
TK ELEVATOR BRASIL
07.2022 - 10.2022
Procurement Intern
TK ELEVATOR BRAZIL
03.2022 - 07.2022
Customer Experience Team Leader
AIESEC
07.2021 - 10.2021
International Project Manager
SB SHOP
01.2021 - 07.2021
- Data Analysis & Interpretation Skills Certificate – Coursera or edX platforms offer various courses by accredited institutions.
BBA - International Business
PUCRS
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