Paula Torres
São Paulo
Summary
Import & Export Commercial Analyst with over eight years of experience in Shipping. Excellent reputation for resolving problems and improving customer satisfaction. Consistently recognized by organizational skills, attention to detail and over performance. Always motivated to learn, grow and excel in new challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ECSA IFF + Global Accounts Senior Analyst
CMA CGM
São Paulo
04.2017 - Current
Delivered exceptional level of service by combining customers needs with the company strategies allowing the partnership between companies to grow and increase market share.
- Ocean freight and special conditions negotiations with different stakeholders to achieve maximum loading capacity
- Prospection of new cargo using internal & external reports
- KPIs of loading volume | Import & Export
- Market segmentations via CRM
- Logistics solutions and special projects
- Specialist in project cargo
- Specialist in out of gauge cargo
- Specialist in commodity market | Coffee, Cotton, Foodstuff
Inside Sales Representative
Hellmann Worldwide Logistics
São Paulo
12.2016 - 04.2017
Prospected potential market volume and maintained solid business.
- Prospection of new customers and cargo
- Statistical cargo prospection
- KPIs of negotiation volume
- Import and export negotiations for airfreight and sea freight (FCL/ LCL)
- Sales and after sales
Export Senior Analyst
MSC Shipping
São Paulo
08.2013 - 02.2016
Used coordination and planning skills to achieve loading volume results according to schedule
- Ocean freight and special conditions negotiations with different stakeholders to achieve maximum loading capacity
- Prospection of new cargo using internal & external reports
- KPIs of loading volume | Import & Export
- Market segmentations via CRM
- Export logistics solutions and special projects
- Specialist in out of gauge cargo
Education
Post Graduation - Strategic Business Management
Universidade Presbiteriana Mackenzie
São Paulo07.2020
Graduation - International Trade
Universidade Anhembi Morumbi
São Paulo12.2015
College Extension Course - Logistics Analyst
Abracomex
São Paulo12.2013
Graduation - Hospitality Administration
Universidade Anhembi Morumbi
São Paulo12.2010
Skills
- Key Stakeholder relationship building
- Account management
- Project management
- Strategic sales expertise
- International support
- Problem Solving
- Critical thinking
- Flexibility
- Communication
- Teamwork
- Foreign languages
- Time management
Certification
- CAE | Cambridge Advanced English
- DELE | Diploma Español Lengua Extranjera
- DELF | Diplôme d'Études en Langue Française
- S.E.A by CMA CGM | Sales Excellence Attitude
- Chartering for Project Cargo
Languages
Portuguese
Native language
English
Proficient
C2
Spanish
Proficient
C2
French
Intermediate
B1
Italian
Intermediate
B1
German
Elementary
A2
International experiences
03/2016 – 09/2016 Living in Lisbon, Portugal
11/2012 – 02/2013 Working as Merchandiser for the International College Program at Walt Disney World Resort Orlando
06/2012 – 08/2012 Studying Italian in Florence, Italy – intensive course, 44hours/week
12/2009 – 02/2010 Travelling around United States, Canada and Mexico to practice English and Spanish
07/2009 – 12/2009 Attending the 6th semester of Hospitality Administration School in Heredia, Costa Rica
12/2005 – 02/2006 Attending two months of High School in Hamburg, Germany
Timeline
ECSA IFF + Global Accounts Senior Analyst
CMA CGM
04.2017 - Current
Inside Sales Representative
Hellmann Worldwide Logistics
12.2016 - 04.2017
Export Senior Analyst
MSC Shipping
08.2013 - 02.2016
Post Graduation - Strategic Business Management
Universidade Presbiteriana Mackenzie
Graduation - International Trade
Universidade Anhembi Morumbi
College Extension Course - Logistics Analyst
Abracomex
Graduation - Hospitality Administration
Universidade Anhembi Morumbi
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