Paulo Augusto
Sorocaba
Summary
I am a mechatronics engineer bachelor with 10 years of experience in quality systems in large companies. My last job at manufacture industry was as Engineer - Customer Quality Service at Schaeffler Brazil, handling customer complaints. Nowadays I've been working with health audits for the city hall government. I have experience with internal process audit and product audits, measuring equipment, measurement reports and Quality Core Tools. I am passionate about the dynamism that the quality area provides, I have a proactive profile and this allows me to carry out tasks in an assertive way. As Customer Quality Service I have a good negotiation skill and this leads me to structure the work with several internal departments to achieve the results. Iʼve worked in the stamping, heat treatment, machining, grinding and assembly processes departments, as Quality Assurance Technician.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Government Employee
City Hall
Sorocaba
06.2023 - Current
- Health Audits in pharmaceutical industry, distributor of health products and drugstores according to regulations of MS/ANVISA (Brazil FDA).
- Proposal for corrective and preventive actions to ensure establishment meets Health Requirements for license renewal.
Engineer - Customer Quality Service
Schaeffler Brazil Ltda
Sorocaba
02.2023 - 05.2023
- Handles arising customer complaints.
- Facilitates customer complaints between customers and segments including review and reporting in customer portals.
- Proposes and implements containment actions and initiation of corrective measures.
- Traces affected products on customer side, transport, warehouse stock and production.
- Attending to and analyzing customer requests (internal and external) in the event of a complaint or suspicion of a problem analyzed or questioned by the customer.
- Resolving doubts and answering customer queries regarding the quality and characteristics of products and the implications that may occur in the use, assembly or application failures.
- Preparing reports with technical opinions on the audits carried out, to be sent to clients and fed into the database system for the area in which they work, with a view to generating reports for decision-making by the company. Providing technical assistance when receiving returns from customers, analyzing and/or sending the product for analysis in a physical and chemical laboratory, to identify the origin and then issue a technical opinion, suggesting corrective measures when necessary.
- Taking part in Quality meetings to discuss the details of customer complaints.
- Assisting customer quality control representatives on company audits.
- Carrying out technical visits to customers to provide support and gather information on performance.
- Main results: Automation of internal procedures using power automate || Automation of 8D template || Monitoring and Reduction of IAF complaints || FUP production teams
Technician - Customer Quality Service
Schaeffler Brazil Ltda
Sorocaba
04.2021 - 01.2023
- Handles arising customer complaints
- Facilitates customer complaints between customers and segments including review and reporting in customer portals
- Proposes and implements containment actions and initiation of corrective measures
- Traces affected products on customer side, transport, warehouse stock and production
- Main results: Implementation of a portal to save time when searching for documents.
Technician - Quality Planning
Schaeffler Brazil Ltda
Sorocaba
08.2018 - 04.2021
- Drawing up the necessary documentation to guarantee product quality in accordance with customer requirements (APQP - Advanced Product Quality Planning and PPAP - Production Part Approval Process), as well as drawing up and managing quality documentation to support production (quality standards, specifications, fault catalogs and others).
- Drawing up and keeping up-to-date control plans and process flowcharts, and defining, in conjunction with the professionals responsible for measurement and quality techniques on the production lines, the most appropriate means of control to guarantee the reliability of the parts produced.
- Guiding the team responsible for quality inspection on the production lines with regard to quality documentation and acting as a facilitator in problem-solving to ensure compliance with instructions, norms and quality standards, based on the design of the part, quality norms, control plans, technical specifications for measuring instruments and auxiliary quality documentation for production.
- Working with and managing SPC - Statistical Process Control, carrying out statistical analyses for new products, samples and others, as well as assessing the capacity and capability of machines and processes.
- Providing customer service and accompanying customers during visits and audits at the plant.
- Guiding the team responsible for quality on the production lines with regard to the Quality Management System, directing the work group towards continuous improvement. Ensuring compliance with the rules established by the company and current legislation, looking after machinery, equipment and safety, using the personal protective equipment necessary for the activity carried out and complying with internal rules.
- Main results: Implementation of online CEP in production lines, obtaining greater data reliability
- Elaboration of an audit management system, obtaining a shorter response time.
Quality Inspector
Schaeffler Brazil Ltda
Sorocaba
08.2017 - 08.2018
- Process audits based on IATF16949.
- Non-conformity analysis and support for customer responses (Ford, Toyota, GM…).
- Opening of RNC for suppliers.
- Machine and Process Capability and metrology.
- Inspecting products and processes according to specifications defined in standards, drawings, procedures or other supporting documents.
- Checking and adjusting measuring instruments, based on the technical specifications of the product and measuring equipment.
- Supporting setup release (self-release), issuing the relevant machine documents and filing records.
- Providing technical information, clarifying doubts inherent in the process.
- Filling in reports, graphs or other documents relevant to the activity.
- Caring for the upkeep of machinery, equipment and tools, as well as the cleanliness, order and tidiness of their workplace, requesting repairs when necessary.
- Knowing the established internal rules, instructions and procedures (HR policy, quality, safety, the environment, etc.), practicing all the guidelines and taking part in the relevant training, with a view to adopting preventive actions to ensure good working conditions in the company.
- Attend to and carry out other related professional activities inherent to the position, as directed and requested by the immediate superior.
- Taking part in internal and external training, whenever instructed or requested by the immediate superior, with a view to professional and personal development through improved technical updating.
Quality Intern
Schaeffler Brazil
Sorocaba
02.2015 - 12.2016
- Prepared detailed reports on inspection results.
Quality Intern
Case New Holland - CNH
Sorocaba
02.2013 - 02.2015
- Audits in manufacturing processes; Product audits, according to WCM; Preparation of CEP reports.
Education
Bachelor in Mechatronics Engineering -
FACENS University
07.2017
Associate degree in Mechatronics -
ETEC Rubens de Faria e Souza
12.2011
Skills
- Office
- Quality Assurance
Languages
- English
- Portuguese
Certification
- MASP 8D – Problem Solving – Idexpro – 8h – 2016.
- APQP/ PPAP - Advance Product Quality Planning – Interaction Plexus – 16h – 2016.
- PEP - Product Development Process – Interaction Plexus – 16h - 2015.
- SPC – Advanced - Statistical process control – Idexpro - 8h – 2016.
- IATF 16949 – 16h - Interaction Plexus - 2016.
- FMEA – Interaction Plexus – 16h - 2016.
- GD&T – Interaction Plexus – 16h - 2016.
- Metrology – Schaeffler – 16h – 2015.
- AutoCAD – UniFacens – 16h - 2019.
- Creo PTC – UniFacens – 16h – 2019.
- Autodesk Inventor – ETEC Rubens – 60h - 2011.
- Office tools – Advanced - Instituição Bradesco – 30h - 2015.
Timeline
Government Employee
City Hall
06.2023 - Current
Engineer - Customer Quality Service
Schaeffler Brazil Ltda
02.2023 - 05.2023
Technician - Customer Quality Service
Schaeffler Brazil Ltda
04.2021 - 01.2023
Technician - Quality Planning
Schaeffler Brazil Ltda
08.2018 - 04.2021
Quality Inspector
Schaeffler Brazil Ltda
08.2017 - 08.2018
Quality Intern
Schaeffler Brazil
02.2015 - 12.2016
Quality Intern
Case New Holland - CNH
02.2013 - 02.2015
Bachelor in Mechatronics Engineering -
FACENS University
Associate degree in Mechatronics -
ETEC Rubens de Faria e Souza
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