Paulo Machado
Fortaleza - CE,
Summary
Experienced Product Manager with expertise in business analysis and data-driven solutions. Skilled in identifying and addressing core problems by eliciting and understanding user and technical requirements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Product Analyst
Mentoro
09.2023 - Current
- Conducted market research and analysis to identify user needs, opportunities, and potential threats of financial market
- Collaborating with cross-functional teams to gather requirements and define product goals and objectives
- Analyzing user feedback, behavior data, and performance metrics to assess product performance and identify areas for improvement.
Product Manager
Dell
11.2019 - 09.2023
- Managed over 9 R&D products with global teams to solve problems and enhance user experience on a global scale
- Consolidated OKRs and KPIs to track success metrics and delivery progress, resulting in a 34% increase in the success rate of solved cases
- Conducted product discovery via benchmarking, research, prototyping, and user interviews to pinpoint user needs and business opportunities
- Translated business rules and user needs into comprehensive product requirements, documented in JIRA and TFS, ensuring effective communication and alignment between stakeholders and the development team.
Senior Product Manager
BossaBox
02.2022 - 07.2022
- Conducted user research, evaluated the user journey and pain points, by using A/B testing and qualitative/quantitative methods to gain insights
- Analyzed data using Google Analytics to obtain results of user behaviors and identify opportunities for improvement
- Collaborated with stakeholders during the discovery and delivery, negotiating decisions and ensuring alignment
- Developed a structured product strategy, setting hypotheses and goals, and defining metrics for adoption, retention, and growth.
System Analyst
Polibrás Software
Fortaleza
11.2017 - 08.2021
- Collected user needs and product requirements, identified the business rules and evaluated the technician viability of new capabilities
- Formulated user stories according to business rules and performed the prioritization of tasks, in order to report technical issues, and addressed failures or enhancements to the development team
- Identified serves communication failures by analyzing shell script logs and querying information on databases such as Oracle, SQL Server and PostgreSQL
- Planned and executed tests and repaired system failures using shell script, PLSQL and procedures.
IT Intern
SOLAR BR COCA-COLA
Fortaleza
06.2014 - 06.2015
- Enhanced user experience by meticulously scrutinizing failures within VoIP routes within a corporate network infrastructure catering to over 10,000 employees
- Addressed inquiries regarding the IT infrastructure sector, providing clear and concise explanations to enhance understanding
- Performed database updates and streamlined the consolidation of technical issue information.
Education
MS - Computer Science
Ceará State University
01.2025
MBA - Business Intelligence and Big Data
University of Fortaleza
01.2021
BE - Computer Engineering
Federal University of Ceará
01.2019
Skills
- Product management, including product discovery and delivery
- Data and business analysis, including definition of objectives and key results (OKR's) and metrics
- Multifunctional teamwork and team leadership
Certification
- Certified Scrum Product Owner (CSPO) - Scrum Alliance
- Product Management - PM3 Cursos
- Google Analytics - Google
Languages
- English, C1 Level
- Portuguese, Native
Languages
Portuguese
First Language
English
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
Timeline
Senior Product Analyst
Mentoro
09.2023 - Current
Senior Product Manager
BossaBox
02.2022 - 07.2022
Product Manager
Dell
11.2019 - 09.2023
System Analyst
Polibrás Software
11.2017 - 08.2021
IT Intern
SOLAR BR COCA-COLA
06.2014 - 06.2015
MS - Computer Science
Ceará State University
MBA - Business Intelligence and Big Data
University of Fortaleza
BE - Computer Engineering
Federal University of Ceará
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