Paulo Serafin

Over the course of nine years at Dell Technologies, I have developed a solid portfolio of technical and interpersonal skills, working in mission-critical infrastructure environments—from small businesses to large corporations. Highlights of my career include:

Implementation and Specialized Technical Support:
Extensive experience in deploying DellEMC solutions, including storage, servers, Data Protection, Networks, VxRail, vSAN, Hyper-V, and VMware, participating in high-availability and complex projects both remotely and on-site.

Clustering and High Availability:
Expertise in the creation, configuration, and maintenance of high-availability clusters in Hyper-V and VMware vSphere environments, ensuring resilience, business continuity, and maximum performance.

Advanced Infrastructure Management:
Administration and support of IT infrastructures, focusing on installation, configuration, troubleshooting, and optimization of Windows Server operating systems, VMware ESXi/vSphere, and virtualization environments.

Technical Certifications:
Holder of several technical certifications from Microsoft, VMware, and DellEMC, attesting to my knowledge and ongoing commitment to staying current with leading market technologies.

Problem Solving and Customer Support:
Strong background in advanced technical support, accurate diagnostics, troubleshooting, ticket management, and collaborative work with multidisciplinary teams (Sales, TAMs, and Support).

Communication and Customer Focus:
Highly customer-oriented, with clear and effective communication skills, guiding clients through technical procedures and ensuring a positive experience aligned with Dell's standards of excellence.

Proactive Monitoring and Continuous Improvement:
Proactive approach in monitoring environments, tracking critical information for efficient incident resolution, and consistently contributing to internal process improvement.

• Coordination of IT teams, ensuring efficiency and alignment with the company’s strategic objectives.
• Management and coordination of projects, ensuring deadlines are met and the quality of deliverables is maintained.
• Implementation and monitoring of information security policies for data protection.
• Specialization in networks and protocols, with a focus on cutting-edge technology.
• Expertise in virtualization, including XenServer, VMware, Hyper-V, and OVM.
• Planning and supervision of high-availability environments.
• Management of corporate antivirus solutions and associated technologies.
• Advanced knowledge in VOIP and related technologies.
• Specialization in Microsoft products and their integration technologies.
• Proficiency in firewalls, such as pfSense and Endian, focusing on perimeter protection and network security.